Job description

A Healthcare Technology company based in Dallas, TX is looking for Client Support Specialist for their Healthcare Revenue Cycle Management platform called Euclid with following responsibilities and required skills

Responsibilities

Develop an extensive working knowledge of the Euclid RCM product suite.
Provide healthcare software operational support using a variety of delivery methods including web-based and email training
Coordinate new customer implementations, providing effective support to maximize use of the software
Develop FAQ/How-To materials for Euclid RCM implementation
Provide end-user application support via phone and email
Troubleshoot issues reported by customers and provide solutions
Participate with the team in testing new releases of the product

Requirement

Associates Degree or equivalent work experience is required
An understanding of Healthcare/Medical Revenue Cycle Management system highly desirable
Experience delivering web-based support is highly preferred
Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of users
Ability to be prompt and reliable with customer calls and addressing the issues
Ability to cultivate positive working relationships with customers and coworkers
Ability to effectively communicate technical information in non-technical terms
Ability to effectively organize and maintain customer data
Analytical and troubleshooting skills
Experience in diagnosing problems with software products (preferred)
A good understanding of Microsoft Web based Technologies
Ability to set up and configure our Healthcare billing system for clients as per their unique needs
Demonstrated Fast learner – we provide full support and knowledge base to help you help our clients, you will need the ability to find and understand instructions on the fly and turn them into successful resolutions for our clients.

Required Experience:

Customer service: 1 year
Revenue Cycle Management experience: 4 year
Medical billing software experience: 4 year
Certified Professional Coder cert (CPC)

Job Type: Full-time

Benefits:

Paid time off

Education:

Bachelor's (Required)

Experience:

Customer Service: 4 years (Required)

Work Location: In person

Euclid RCM jobs

Client Support Specialist