POSITION OVERVIEW

We are seeking an APAC Web Operations Coordinator to support day-to-day business operations for the APAC region, ensuring a seamless DTC (Direct-to-Consumer) order journey. This role acts as a key liaison between Supply Chain and DTC, reporting directly to the Global Operations Director. Applicants must be based in Los Angeles and be bilingual in either Japanese or Korean.

Key Responsibilities

Daily Operations Management
Maintain outbound and return forecasting
Manage seasonal order processes and inventory synchronization
Collaborate with e-commerce, merchandising, planning, supply chain, and sales operations teams
Coordinate projects between supply chain and 3PL
Capture and distribute meeting minutes

KPI Reporting

Weekly launch checklist and exception management
Monitor 3PL performance for e-commerce operations
Review and address aged order statuses

Interdepartmental Collaboration

Facilitate communication across Supply Chain, Sales Operations, Ecommerce, Retail, Customer Experience, 3PL, Planning, and Buying teams
Provide cross-functional support by tracking and confirming statuses, ASN (Advance Shipment Notifications), and handling delivery delays
Manage order flow pre-fulfillment for e-commerce, including open/aged orders

Inventory and Reporting

Generate web inventory reports for the Ecommerce, Planning, Merchandising, and Operations teams, providing sales summaries and supporting inventory replenishment and GTM (Go-To-Market) strategies
Analyze exception reports, track key issues, and maintain open communication with customer-facing teams to facilitate proactive outreach

Issue Resolution

Investigate system issues and inventory discrepancies
Manage exceptions and escalate as needed for timely resolutions
Partner with 3PL to optimize shipping solutions, including reviewing shipping rates and adjusting couriers

Process Development

Maintain key process documentation and develop Standard Operating Procedures (SOPs)

Qualifications

Brand Alignment: Strong familiarity with the Stüssy brand, culture, and values is essential
Bilingual Requirement: Fluency in Japanese or Korean

Education & Experience:

Bachelor's degree in Business Administration, Operations Management, or a related field (equivalent experience may be considered)
6+ years of experience in DTC operations, with a preference for experience in fashion, e-commerce, and logistics

Technical Skills:

Proficiency in Shopify, Google Suite, and Microsoft Office
Strong understanding of e-commerce platforms and order management systems

Key Competencies:

Ability to multitask and prioritize in a fast-paced environment
Strong analytical and problem-solving skills
Attention to detail with the ability to manage complex operational processes

Location and Operation Hours:

Based in Los Angeles (Arts District)
Must be available to work in the office 5 days a week
Will require occasional work outside of standard business hours due to coordination with the APAC region

SALARY

$48,000-$55,000 (DOE)

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