Job Description

Position: Technical Project Manager

Department: Professional Services

Reports to: VP of Operations

At Block One we have developed a warehouse automation solution that addresses the unique challenges faced by beverage distributors. Our progressive approach combines multiple material handling technologies with our advanced Warehouse Control System (WCS) to tackle the complexities of package variability, weight, and fragility of beverages. Picture robots moving pallets of your favorite beverage around warehouses and you’ve got the gist of it.

Our team is made up of brilliant innovators who move fast, collaborate, and create results for customers’ success. We consider our company a customer service organization that also happens to create and implement cutting edge warehouse automation solutions. We are changing the distribution industry by finding better ways to solve problems. You can find out more about Block One Automation at BlockOne.com.

Summary

Block One is seeking a motivated and knowledgeable person to join our team. The Technical Project Manager is responsible for delivering assigned projects on time, within budget and with high levels of customer satisfaction. Technical Project Managers work with internal and external teams to define project milestones, set priorities, and coordinate the work required for project completion. This position requires a high level of organization and the ability to communicate clearly. We are looking for someone excited to work with our customers remotely as well as onsite at customer locations.

Requirements

Excellent customer service skills
Ability to stay calm and positive in rapidly changing project and product environments
Clear and concise verbal and written communication skills for effective stakeholder management
Strong ability to communicate with cross-functional teams spanning multiple time zones; we work closely with colleagues in China, Philippines, and Australia
Continuous improvement mindset – constantly looking at processes and how we can automate, upgrade for efficiency purposes, etc.; is never satisfied with the status quo
Ability to read and evaluate installation and service materials such as engineering drawings, schematics, diagrams, etc. and make appropriate updates and revisions as necessary
Familiarity with using basic tools and configuring network hardware such as servers, routers, and switches is a plus
Work requires extensive travel, possibly at a moments notice; generally 1-3 weeks per trip

Responsibilities

Lead cross-functional project teams through onsite and remote warehouse automation implementations
Create and maintain detailed project plans from project inception through completion
Constantly communicate with internal and external stakeholders regarding all project-related activities; this includes in person, over the phone and email communications
Provide remote and onsite technical support to customers predominantly in distribution warehouses
Document reproduction steps, recommendations, and resolutions clearly in the ticketing system
Use basic tools (screwdrivers, wrenches, multimeter, etc.) to assist others on the implementation team as needed
Consult with remote development team, or engineering teams as necessary, to troubleshoot and resolve issues in the field

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, use their hands for tasks such as handling, reaching, and fine manipulation, as well as engage in verbal communication. The employee must lift a minimum of 50 pounds, and at times up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will be required to climb on and maneuver conveyor equipment to perform maintenance.

Travel:

This position requires frequent overnight travel to customer sites, possibly at a moment's notice, and generally 1-3 weeks per trip. Additional travel can include international offices, and trade shows. Employees need to be able to drive and rent cars.

Additional Details

Location: This is a remote position. Additional consideration will be given to applicants near our headquarters in Fort Collins, CO.

Salary + Incentive Pay: $85,000-$115,000

EEO Statement:

At Block One, we aim for all of our employees to feel engaged, valued, and free to be who they are at work. We celebrate multiple approaches and points of view. Block One is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate and continuous sensitivity of co-workers in close proximity is required.

The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including but not limited to staff, clients, and families walking through and conversing in the area, telephones ringing and conversations carrying over from other desks, interruptions to answer the telephone or to answer questions from others.

While performing the duties of this job, the employee will have occasion to drive and be in the community or in customer offices or warehouses. On these occasions, the employee may be exposed to moving mechanical parts, precarious places, outside weather conditions, forklift operations and general warehouse conditions.

Block One Automation jobs

Technical Project Manager