Virtual Medical Office Coordinator (PST/PDT)

Ginger Desk gets practitioners back to doing what they love. Treating patients.

Ginger Desk provides Virtual Assistants (VAs) who are pre-trained, trusted professionals in medical administration. We pride ourselves on delighting patients and practitioners. We have the efficiency of an automated service, but with much more heart.

Join our fast-growing team of professionals who value integrity, diversity, and wellness. Ginger Desk’s entire team works and plays remotely.

Ginger Desk has ongoing recruiting opportunities for highly motivated and experienced Canadian-based Virtual Assistants to work remotely from the comfort of their own home within PST and EST timezones. We are in search of experienced medical office assistants who are keen problem solvers and critical thinkers to join our dynamic team of values-based and driven Virtual Assistants.

Ginger Desk’s Vision & Promise

Ginger Desk is disrupting the healthcare industry, one task at a time.

Our human-powered and tech-enabled approach is reinventing the front desks of Health & Wellness practices all over North America.

We prove that Admin Freedom is possible so practitioners and clinics can focus on patient care and growth. We believe that every practice is better with a Ginger Desk VA.

Our talent is everything. Our people are our product and they’re the core of our company. If you have a growth mindset and thrive working with patients and practitioners, we want to hear from YOU!

Job Description: As a Virtual Medical Administrative Coordinator at Ginger Desk, you'll be the backbone of our company’s operations, running the remote front desks of multiple health practices at a time. As an EMR expert, you will support patient communications, bookings, and billings, all in the most secure and confidential way possible.

We offer paid internal training through our own 100-hour Ginger University training program where we focus extensively on things like:

Confidentiality compliance - so you’re aware of how to handle sensitive information and we are PIPEDA (Canada) and HIPAA (US) complaint
We create experts in EMRs, (Jane being one of them)
We also teach you how to best support practitioners remotely to optimize their time and generate a return on investment

We also have a large team of VAs across the company which creates an extensive resource network and deepens your practical knowledge, and technical capabilities and adds to our unmatched efficiency.

We also prioritize growth by continually investing in our team’s professional development through comprehensive and ongoing training and regular skill assessments. We are looking for people who will thrive at Ginger Desk and make a positive impact on every level.

Qualifications:

Expert-level Jane App knowledge, including booking, tasking, document management, charting, scheduling, secure video, invoicing and reporting. Looking for candidates with a minimum 2 years of experience working with Jane.
Extended Health Billing experience
Bonus: WorkSafe BC and ICBC experience.
Communication Skills: Clear written and verbal communication, active listening, and professionalism.
Organizational Skills: Ability to manage calendars, schedules, tasks, and deadlines effectively.
Technical Proficiency:
Expert in Jane app software.
Proficient in Google Workspace. Mastery of Gmail, Google Calendar, Google Docs, Google Sheets.
Additional proficiency in digital tools such as email management systems, communication platforms, project management platforms, and digital phone systems are a bonus.
Problem-Solving Skills: Capacity to identify issues, evaluate options, and implement effective solutions.
Attention to Detail: Meticulousness in proofreading, addressing all concerns in email inquiries, appointment management, and file organization.
Time Management: Efficient allocation of time to prioritize tasks, Google calendar organization and meeting deadlines.
Adaptability: Flexibility to adjust to changing priorities and environments.
Professionalism: Demonstrating reliability, integrity, and discretion in all interactions.
Customer Service Skills: Responsiveness, courtesy, and proactive communication in client interactions.
Continuous Learning: Committed and willing to be continuously learning. Takes initiative to stay up to date on new technologies and trends in the health industry.
Data Accuracy: Ability to ensure accuracy and precision in data entry, analysis, and reporting, minimizing errors and inconsistencies.
Document Formatting: Proficiency in formatting documents, presentations, and spreadsheets with attention to typography, layout, and design consistency, enhancing readability and visual appeal.

Compensation Expectations for the Role

Ginger Desk prioritizes transparent and equitable compensation practices.

For the Virtual Administrative Medical Coordinator role, particularly for those with substantial experience in Jane software, we offer a competitive salary range of $41,860 to $45,500 annually. This salary range is commensurate with the individual’s current experience level, specialized skills, and demonstrated impact in similar roles.

Ginger Desk firmly believes in recognizing and rewarding individuals based on their achievements and progression, whether in building foundational skills or excelling in their responsibilities.

At Ginger Desk, we are committed to fostering continuous growth and development for our team members. As you progress in your role and demonstrate exceptional performance, you can expect to engage in ongoing discussions with your manager regarding your career advancement and opportunities for compensation growth.

Education: Whether you've got a College Diploma in Medical Office Administration or simply a passion for making a difference, we're interested in hearing from you!

Location: Remote role within the PST time zone

Job Hours: Full time 35 hours - Monday - Friday

Start Date: June 10th 2024

We believe in paying for growth and we are excited to embark on this journey of professional development and success together. And here's the best part: at Ginger Desk, we celebrate diversity and welcome applicants from all backgrounds. We believe that every voice adds something unique to our team, and we can't wait to hear yours.

Ready to join us on this exciting journey?

Apply now and become part of a company that is poised to become the go-brand for all clinic administrative needs, globally!

We can’t wait to meet you.

The Ginger Recruitment Team

Ginger Desk jobs

Virtual Medical Office Coordinator

Virtual Medical Office Coordinator (PST/ PDT )