Job Description: We are seeking an enthusiastic customer service coordinator to join our sales team.

RESPONSIBILITIES:

Communicate with sales reps, production and logistics team to confirm receipt of new orders and update the status of orders
Manage/control receipt of new customer set-up forms for system accuracy
Convert boutique orders processed by Credit Cards into shippable transactions within the agreed upon ship window (establish monthly on-time conversion metrics)
Maintain accurate records of orders to provide monthly shipping visibility well in advance of shipping period (BI- weekly/monthly visibility required)
Review incoming production dates, reports for credit standing, and status of orders (thorough follow-up regarding details with sales team is a must)
Process returns of merchandise in conjunction with DC for B2B and D2C
Act as a point of contact to resolve customer issues or respond to questions
Work closely with the “Sales Team” to make sure “dropped styles” are cleansed from the system and accurate order/customer data is maintained
Direct process changes to improve the level of customer experience and implement plans to scale the customer service department through increased efficiencies and automation
Collaborate with cross-functional teams, including marketing, merchandising, sales, operations, and finance
Review and identify customer inquiry key trends and client challenges and present recommendations to improve the customer experience

EXPERIENCE AND SKILLS

3+ years of logistics/shipping experience within the fashion industry
Experience with ERP Systems such as Apparel Magic and JOOR B2B Sales Platform is a plus
Possess excellent communication and organizational skills
Self-motivated and problem solving with a keen attention to detail
Maintain excellent customer relations
Strong computer skills
Willingness to work independently with minimal supervision
Work well under pressure

REQUIREMENTS:

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