About Us:

Join our dynamic team as an E-commerce Specialist, reporting to the E-commerce Lead, where you will play a crucial role in ensuring smooth order management and exceptional customer satisfaction. We are a fast-paced, growing company that values efficiency, accuracy, and innovation.

Key Responsibilities:

Order Management: Allocate online orders to shipping destinations using Shipstation, ensuring timely and accurate fulfillment.
Fraud Analysis: Conduct order analysis and fraud checks using Clear Sale to protect the integrity of our transactions.
Product Management: Replenish SKUs for sales and inventory management post-product launch. Manage product lists, including archiving orders and SKUs.
Order Fulfillment: Manage online fulfillment across multiple locations, including the onsite warehouse, FedEx, and retail stores.
Inventory Management: Review available inventory in RICS and handle cancellations and refunds.
System Utilization: Use Shopify for order management and Excel for data tracking and analysis.
Hands-On Approach: Must be hands-on, comfortable with repetitive tasks, and able to assign orders efficiently.

Qualifications:

2 + years proven experience in e-commerce order fulfillment, particularly with warehouse operations.
Proficiency with Shipstation, Shopify, and Excel.
Experience with fraud check systems.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Excellent organizational and problem-solving skills.
Hands-on attitude and comfort with repetitive tasks.
Experience with RICS and Clear Sale a plus

Benefits:

Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and development

The Whitaker Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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