Position Overview:

As the Project Coordinator you will work directly with Business Development Manager and cross-functional teams to satisfy customer needs which include project requirements, estimating and follow up on production and delivery.

You are self-motivated, can work independently and collaboratively with cross-functional teams.

Job Specific Responsibilities & Duties:

The Project Coordinator is responsible and accountable for, but are not limited to the following:

Lead the planning and end-to-end implementation of each assigned project.
Update, check and confirm through the ERP system on in-house powder availability & determine if it is a standard stock colour, custom colour, supplier stock colours.
Define project tasks and resource requirements to ensure successful completion of the project.
Coordinate with logistics and liaise with customers for receiving customer material, and regularly provide project status updates to the customer regarding scheduling, and finished material pick up.
Initiate work orders (WO) and ensures WOs are accurate and reflects customer requirements & provides WO to Logistics and Production, and updates the WO as required.
Support BDMs by sending quotes to customer within the defined timeline.
Purchase order entry, account data management, product information and support, credit application forms, responding to sample requests, product enquiries, etc.
Ensure all quotes and client profiles and records are accurately entered and/or updated into HubSpot (CRM).
Build and maintain relationships with cross functional teams, suppliers or distributors.
Coordination of internal resources to ensure the successful end-to-end execution of projects.
Attend and provide updates during the Daily Management Meeting
Collaborate with Operations to ensure alignment on scheduling & delivery of product to meet WO commitments.
Laise with QC to get status of Non-conformance Reports, and dispositions
Support BDMs by sending quotes under $3,000 to customers within the defined timeline. Any quotes above $3,000 to be reviewed and approved by VP – Sales.
Responsible for responding and managing customer requests and escalations
Liaise with suppliers to get information on pricing and lead time for providing information to BDM and Estimators.
Other duties as assigned

Qualifications:

Bachelor’s degree in business administration, Supply Change Management or related field
Minimum of 3 years related experience in a project management or similar role preferably within a manufacturing company
Excellent written and oral communication skills in English is essential. Fluency in French would be considered a desirable asset.
Ability to provide an exceptional Customer Service experience
Industry specific knowledge in coated metals including but not limited to: architectural (windows, door, wall panels, etc), retail fixturing, fencing, etc.
Proven ability to build strong relationship with internal customers, external customers, distributors, and other stakeholders including international clients
Excellent organizational skills; ability to work under pressure, prioritize and manage time efficiently
Familiarity with ERP systems and CRM systems
High Proficiency in Microsoft Office (Word/Excel/PowerPoint/Outlook)
Strong ability to collect, organize, analyze and disseminate data with attention to detail and accuracy

Key competencies

Critical thinking and problem-solving skills
Customer Service Focused
Highly organized and planning proficiency
Excellent written and verbal communication skills
Influencing and leading
Adept at troubleshooting and problem solving.
Team player but adept self-thinker
Fluency in English, with a bilingual preference

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Project Coordinator

Project Manager