At Hillberg & Berk, a Canadian owned, purpose driven jewelry company, we offer competitive salaries, flexible hours, in a remote work environment with team members distributed across Canada!

Project and Process Manager Role

Reporting to the Director of Retail, the Projects and Process Manager is responsible for proactively identifying and addressing areas of opportunities in our current processes, responding to retail operation inquires and tickets, and project managing internal projects, new store builds and store renovations.

Key Responsibilities;

Responsible for planning, developing, implementing, managing and improving appropriate processes, tools, and reporting to effectively standardize store operations and enable results related to revenue and expenses in consultation with key stakeholders.
Provide training and effectively communicate operational updates and process improvements and related roles and responsibilities to retail management teams. Enabling management teams to cascade communication in their portfolio
Perform regular check ins at our retail locations to assess process implementation and role clarity
Work cross functionally with the e-commerce, retail leadership team, distribution, production, marketing - client care team to align on omni channel processes to improve operations
Develop and troubleshoot inventory management and sync processes between store counts, and our operational systems
Ensure all documents on our internal processes and systems are updated for easy access by our retail teams and Google Business Listings are accurate and updated as needed by Store Leaders.
Project completion observing change management best practices
Ensure and manage all project deliverables ensuring adherence to project scope, quality, timelines and budgets
Be the liaison and point of contact between all internal and external teams as it relates to each retail expansion and renovation project
Manage and deliver requirements from external partners or stakeholders including Landlords & municipalities to eliminate or actively manage project risks ensuring all projects follow company, provincial or federal policies & regulations
Take a proactive approach to anticipating risks and formulating contingency plans related to store expansion in consultation with the Director of Retail and Regional Managers
Provide regular project status reporting to all internal and external stakeholders
Communicate internal feedback, business trends and recommendations related to processes and operational improvements to the Director, Retail and internal stakeholders

Salary Range: $56,907 to $81,890

The broadband pay range is based on the advertised position's job level. The salary provided to the incumbent will be based on their years of professional experience, level of education and applicable knowledge and skills

Education & Qualifications

At Hillberg & Berk, we value diverse perspectives and experiences. If you’re excited about this role but don’t meet all the experience requirements, we still encourage you to apply. Your unique skills and passion may be exactly what we need.

Typically requires a minimum of 4-7 years of retail operations and/or project management experience with experience in change management or combination of experience and some post-secondary education or undergraduate degree

Experience in a retail organization and using Fulfil, Shopify and Asana are considered an asset.

Requires practical experience and knowledge in project management and operational processes

About Hillberg & Berk

H&B is a customer and employee centric business with ambitious growth plans. We are excited about the future of delighting our customers, innovating our product, growing our business along with our people and empowering women in the process. If you have a learning mindset, would like to pursue growth and development in your career and want to work for a business with an authentic motivation to do good in the communities we serve, a role at H&B might be an exciting change for you! You can learn more about our values and purpose work by visiting our website www.hillbergandberk.com

Hillberg & Berk is dedicated to providing an inclusive, diverse and equitable work environment representative of the communities in which we operate, while creating a culture where all employees can show up, participate and contribute as their authentic selves. This commitment applies to all candidates and employees regardless of their race, creed, religion, colour, sex, sexual orientation, marital status, family status, disability, gender identity or expression, physical size or weight, age, nationality, ancestry, or place of origin.

Requests for accommodation can be made due to disability or any other protected characteristic at any time during the recruitment process by contacting People & Culture.

Hillberg & Berk jobs

Project and Process Manager