Description

Zelis is a healthcare and financial technology growth company, recognized as a market leader in claims cost management and payments optimization solutions. We provide integrated network analytics, network solutions, payment integrity, electronic payments, and claims communications for payers, healthcare providers, and consumers across the medical, dental, and workers’ compensation markets nationwide. Backed by Parthenon Capital Partners and Bain Capital, Zelis is committed to excellence in service.

As a member of our upbeat and caring team, you will be responsible for addressing client issues or concerns related to our products and processes. Our ideal representatives are reliable, enjoy helping others, and excel at problem-solving. This position serves as a talent pipeline into various roles within Zelis, providing opportunities for career advancement into client support, management, and more. No prior call center experience is required, as we are eager to provide training!

Key Responsibilities

Answer incoming calls and make outgoing calls to clients regarding payment and data processes.
Resolve outstanding issues and explain the use of electronic payment options (credit cards, direct electronic funds transfer).
Assist providers in signing up for direct electronic funds transfer products, including registration process and web portal setup.
Navigate Zelis systems and processes efficiently to provide quick and thorough responses to clients.
Build and maintain a comprehensive knowledge of Zelis Payments products and solutions.
Understand and adhere to company policies and procedures, particularly those related to privacy.

Professional Experience And Qualifications

Passion for customer service and helping people.
Excellent telephone etiquette and verbal communication skills.
Proficiency in troubleshooting and basic problem-solving.
Computer proficiency and technical aptitude.
Attention to detail and reliability.
Comfort with MS Office applications such as Word, Excel, and PowerPoint.
Demonstrated resilience and resourcefulness in customer service situations.

Education

High School Diploma.

Compensation

Zelis offers a competitive compensation package, including base salary plus incentives, medical, dental, and vision coverage, paid time off, a wellness program, and an employee assistance program. Our call center operates Monday through Friday from 8 a.m. to 7 p.m. EST, with various shifts available and no nights or weekends required. We also observe 8 company holidays.

Zelis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type: Full-Time

Zelis Payments, part of Zelis jobs

Client Service Representative - Healthcare Payments