SUMMARY

The IT Technician will be responsible for the day-to-day administration of Her Justice’s computer systems and networks to ensure a smooth and efficient operation. This role involves working with various software environments, operating systems and computer hardware platforms.

RESPONSIBILITIES

Deploy and maintain Windows 10 and 11 based devices for internal clients in an Azure/Entra environment.
Develop a strong understanding of team needs and working processes.
Serve as first point of contact for client technical issues, coordinating and resolving Tier 1 and 2 incidents.
Work with IT Manager to resolve Tier 3 issues, advancing knowledge and capabilities.
Independently develop and complete documentation for recurring issues, common processes, and team processes; maintain up-to-date documentation.
Support IT Manager and HR with user onboarding, offboarding, and trainings.
Provide support and perform projects as assigned by IT and Operations Management.

SKILLSET AND QUALITIES

Experience supporting and deploying Windows 10 and 11.
Proficiency using and supporting Microsoft Office 365.
Strong experience providing technical support for internal users for efficient resolution.
Effective verbal and written communication skills with an ability to convey technical concepts to staff with limited technical knowledge.
An eye for detail and natural curiosity to improve client experience.
Motivated self-starter, goal-oriented, and strong problem-solving abilities.
Ability to lift up to 30 lbs.

QUALIFICATIONS

Bachelor’s degree or equivalent 4-6 years of relevant work experience required.
2-4 years of relevant work experience required.

WORK ENVIRONMENT

Our physical office is open. Staff are given an option to work from home, from the office, or a combination of both, depending on their needs and job requirements. Finance & Operations department staff are asked to come into the office a minimum of two days a week, subject to change. All Her Justice staff are provided with a business laptop computer. This position is based in our New York City office and the hire must be able to commute to said location.

SALARY: The salary for this position is in the range of $57,515 to $66,143, depending on experience. Her Justice also offers excellent benefits, including 26 days of PTO, a 401k plan, commuter benefits, half-day summer Fridays, and employer-sponsored medical, dental, and vision benefits

Her Justice jobs

Information Technology Technician