Digital Media Coordinator (US)

Why this role is important – and why you’ll make a difference doing it

At CCDH, our goal is to have an online information system that promotes truth, science and democracy. Social media companies have left our communities polarized and harmed by allowing hate and lies to spread on their platforms. They deny the problem, deflect the blame, and delay action.

Our world-class research, campaigns and policy advocacy have advanced the case for comprehensive social media reform around the world. You’ll find our work regularly cited by international media, civil society and policymakers in the US, UK and EU.

We are scaling our organization, with ample opportunities to grow our community of support and inspire new partnerships. It’s an exciting time to join our team.

What you’ll be doing in this role

As part of the Campaigns and Communications team, you will help to deliver CCDH’s digital outputs and campaigns to high quality. This includes across social media, website, email, and digital mobilization. You will need to be creative, proactive, and a great communicator. This role also supports the Press team, events and wider campaign functions as needed.  

We will offer ample opportunities for growth and professional development at CCDH and will help you deepen your understanding of the field of digital hate and disinformation, including the social, political and technological elements of social media reform.

Main responsibilities will include: 

Support the creation of social media kits, graphics, short videos, live streams, and other ad-hoc outputs using the necessary tools. 
Create content for social media channels – including Instagram, TikTok, LinkedIn, Facebook, Threads, and X (Twitter).
Support the creation, scheduling, and monitoring of communications, including social media, website and email. 
Support the production and management of digital campaigns and report launches. 
A can-do attitude - we often work to breaking news or events and have to move quickly to hit changing deadlines.
Publish content and build pages using our CRM and CMS to drive engagement and action, and inform the public. 
Work with the wider team to monitor the news and social media for opportunities to promote our work.  
Support the creation of digital performance reports. 
Help to run and manage the info@ email inbox, responding to general requests and supporters. 
Work with Campaigns, Policy, Development & Research to execute CCDH's campaigns. 
Work with the Digital Communications Manager and Digital Communications Officer to implement our multi-channel year-round digital communications growth strategy.  
Review digital performance periodically to suggest improvements - including Google Analytics, Sprout reports, and Engaging Networks reports. 
Stay on top of digital communications trends, including news, conversations and keywords related to CCDH’s work. 
Attend internal and external meetings as necessary.

Person Specification

Essential

Minimum 2 years’ experience in digital communications or marketing. 
A creative communicator who can help make our issues accessible and memorable to the public. 
Experience working with social media platforms – demonstrable experience on TikTok and Instagram. 
Experience with Social Media Management tools such as SproutSocial or similar. 
Experience with monitoring, analyzing and reporting on social media performance. 
Experience with platforms such as WordPress (or similar CMS) and/or Engaging Networks (or similar CRM). 
Experience using Adobe Creative Suite or other tools like Canva to produce multimedia content such as social media graphics or small clips of video content.
Savvy social media writer 
Savvy video creator (Reels, TikTok) 
Can produce compelling content quickly and accurately 
Filming experience 
Digital advocacy understanding (campaigns, petitions, hand-raisers) Understanding of US pop & political culture 
SEO understanding 
Content marketing principles understanding & industry trends 
Influencer outreach/management  
Interviewing/voxpops experience

Desirable

Experience working in international markets a plus
Paid advertising (Facebook, TikTok)
Graphic design (print & digital)

Compensation Package

Location: Washington DC (Hybrid)
Salary: $60,000 - $75,000 (depending on experience)
Enhanced family leave policies
20 days’ holiday plus US public bank holidays 
Birthday Bonus extra Leave day
Flexible working options: working from home, compressed hours, flextime 
401k 
Mental Health Support on Spill 
Sick leave and Pay

If you are interested in this opportunity, please go to our website Work at CCDH — Center for Countering Digital Hate | CCDH (counterhate.com) and fill in our online application form by clicking 'Apply Now'.

If you need adjustments to the recruitment process, at either application or interview, please contact at jobs@counterhate.com.

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to do their best work here. We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Please note we'll be asking for a portfolio and a task if you are shortlisted.

Goodluck!

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