*We ask that recruiters and recruitment agencies refrain from contacting our company or our employees regarding this job posting. Any unsolicited contact will be viewed as non-compliant with this request and will result in disqualification from future partnership opportunities. Please direct all inquiries to our HR department through the specified application process only. Thank you for your cooperation.*

Willingness to Travel: 75% Nationwide travel required.

About us: Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the US. We provide auto dealers with specialized tools to manage their inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our team's expertise in wireless technology and in-depth understanding of new car dealership needs, we've crafted a system that facilitates efficient and informed operational decisions.

Job Summary: As a Product Deployment Specialist, you will assist with deploying technology products to CDS customers, Agents, and brands. As the face of the CDS brand for product employment, you will report directly to the Director of Sales Operations and work closely with all team members to understand each dealership's specific needs, assist them through the technology onboarding process, and perform back-end tasks to ensure a seamless transition. You will work across all CDS brands, deploying one or more products to multiple dealerships at a time. With your focus on exceptional customer experience and your solid collaboration skills, you will have a unique opportunity to help our Dealers and Agents use our products to increase their profit enters, improve customer experience, and allow dealers and agents to grow their business.

Responsibilities include:

Preparing for upcoming deployments
Onboarding new dealerships to CDS products seamlessly as part of the brand's overall onboarding process. This includes managing the installation of CDS products, training customers on CDS products, engaging with company leadership to explain the process, setting expectations, defining responsibilities of each party, as well as setting up milestone dates, tracking, and follow-up.
Transitioning existing customers from legacy programs to new technology offerings.
Demonstrate a solid understanding of the product, system, initiatives, and resources to communicate and engage franchisees with the product.
Complete other duties at the discretion of management

Skills required:

Process-oriented with the ability to work on multiple assignments in parallel.
Strong organizational skills, attention to detail, and problem-solving abilities.
Strong written and verbal communication skills. Should be comfortable with presenting to customers
Sensitivity to new client onboarding and the ability to over-communicate in a detailed and repetitive methodology.
Strong relationship focus- proactively engaging with customers and demonstrating an ability to successfully leverage resources to service your customers
Fluent in Microsoft Office suite of products; intermediate to advanced skills in
MS Excel & PowerPoint preferred.
Willingness and positive attitude about working in and learning several technology platforms.
Ability to work independently as well as in a team environment with demonstrated strong collaboration skills.

Qualifications and Education Requirements:
Bachelor's degree preferred or equivalent business experience.
2+ years' experience managing customer relationships while ensuring the best possible customer experience.
2+ years' experience working in a role where you had direct experience with web-based products/applications such as Salesforce, consumer sites, and
Dealer Management Systems (DMS)

Physical Requirements:

Must be willing to travel 75% of every month
Must be able to sit for extended periods while traveling.
Repetitive motion is required for computer entry.

A comprehensive Benefits package with employer contributions:

Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays, including two (2) floating holidays

If you are interested and meet these minimum qualifications please submit your resume, cover letter, and references by email to: careers@connecteddealerservices.com

Salary Range - $70,000.00 - $75,000.00

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.

Connected Dealer Services jobs

Product Deployment Specialist