Professional Services Manager

NextAxiom launched a completely new product suite that is gaining wide acceptance in the nuclear power industry and US Department of Energy nuclear sites. To satisfy the growing demand for our software suite we need to expand our professional services organization to assist customers with multi-year transformations using our software for computer guided work. You will help build and manage our professional services team that services customers in the US, Canada, and Europe.

This position is like creating a startup within an existing and very successful company. If you thrive in a dynamic environment, and enjoy new challenges that enable you to grow and develop your skills and experience, this role is made for you.

We are seeking a results-driven professional services manager to manage, train and assign staff to our projects. You will be determining personnel requirements, providing ongoing support to project managers, and collaborating on resource management with multiple teams within our organization. You will also be expected to assist in growing the professional services organization by hiring, mentoring and cross training members of the team.

To ensure success as a manager, you should possess extensive knowledge of resource allocation and ideally have experience with implementing commercial enterprise software within the utility industry or other industrial market. This resource manager will be someone who can accurately assess resource needs and provide sufficient capacity to realize projects' goals. They will be expected to identify opportunities to increase utilization and develop talent and capabilities within the team as it grows.

Manager Responsibilities:

Assigning available staff to projects based on their skills and experience.

Hiring new staff in accordance with project budgets and forecasts.

Providing project managers with ongoing resource management and related support.

Monitoring employee utilization, workload, and overtime hours.

Mitigating resource concerns by reallocating resources, adjusting goals, or assigning additional staff.

Assisting with HR-processes, such as payroll administration, compensation and benefit plans, and staff training.

Collaborating on resource management with internal departments.

Documenting processes and maintaining records.

Keeping informed on labor laws and trends in resource management.

Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources

Strong skills in managing Scope control and change management.

Delegating tasks on the project to employees best positioned to complete them

Identifying and managing potential risks and liabilities of multiple projects

Assisting in the definition of project scope, goals, critical success factors and measurement criteria

Making effective decisions when presented with multiple options for how to progress with the project

Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

Performing quality control on the project throughout development to maintain the standards expected

Motivating people involved in the project to complete tasks on time

Manager Requirements:

Bachelor's degree in computer science, human resources management, or business management.

At least four years' experience in resource/project management with enterprise industrial software.

Experience in managing budgets.

Excellent interpersonal and communication skills.

Exceptional organizational and time-management skills.

Knowledge of various project management methodologies (e.g., agile/scrum/waterfall)

Proven leadership skills

Cost and risk management skills

Excellent communication, interpersonal and negotiation skills

Ability to make important decisions under pressure

Problem-solving skills

Ability to delegate effectively

Time management skills

Friendly and approachable

Scrum and PMP Certified preferred

NextAxiom jobs

Professional Services Manager