Job Description PATIENT ENGAGEMENT REPRESENTATIVE

Department: Clinical Operations

FLSA: Nonexempt

Location: TBD – in Pain Management and/or Orthopedic clinics, as well as hospitals across the nation

Reports to: Manager

Responsibilities:

· Support clinicians in the delivery of better patient care, driving better outcomes for patients in acute and chronic pain, including:

o Help recruit patients in your assigned medical practice(s) into clinical monitoring and chronic care management programs

o Speak with patients in-person, via video conference, and over the phone monthly to track their outcomes and treatments

o Perform the necessary clinical assessments by interviewing patients about their function, mental health and quality of life

· Act as Clinical Associate in the performance of specific clinical studies, including the identification, enrollment, and assessment of patients based on study criteria

· Daily completion of clinical study questionnaires, document collection, and submission of all documents and time records to the Company

· Reports on enrollment of patients in clinical studies and collaborates with office staff and physician(s) to ensure every patient meeting enrollment criteria is offered the opportunity to participate.

· Ambassador of Outcomeus in clinics, hospitals and physician offices

· Diligently maintain strict patient confidentially according to HIPAA regulations and adhere to Good Clinical Practices (GCP)

Required Qualifications:

· A Passion for Supporting Patient Care, Health and Wellness

· A Mission-Driven Personality that Seeks to Make a Positive Impact in People’s Lives and Society-At-Large

· Familiarity with medical terms and/or a technology background

· Exceptional interpersonal skills with an inquisitive nature and interest in research

· Ability to effectively engage with patients, physicians, and medical office staff

· Outstanding written and verbal communication skills

Preferred Qualifications:

· Bachelors or associates degree

· Desire to develop clinical and research experience in preparation for further education in the field of healthcare and life sciences

Behavioral Traits for Success:

· Mission driven

· Drive, determination, and self-discipline

· Problem-solving and ingenuity while working within approved organizational systems and technology

· People person

· Thirst for knowledge

Working Environment:

· Typical medical office environment with climate control and sufficient lighting

Corporate Standards:

· Adherence to the Company’s Code of Conduct and Compliance Policies

· Adherence to regulations of clinical services and monitoring

· Adherence to clinical study protocols

· Transparent communication

· Integrity in communication and personal responsibility.

· Available and willing to address concerns and questions.

· Trust your teammates and work together to achieve common goals. Seek the opinions of others. Take accountability for your actions.

· Acknowledge success, recognize individual and team contributions, and have fun along the way.

Your Performance Will be Measured On

· Delivering caring and quality patient care

· Identifying and enrolling all eligible patients who meet the criteria for the clinical study as participants in clinical studies

· Effective communication of the urgency of Outcomeus services to address the epidemics of unresolved pain, opioid abuse, and disability due to current approaches used in pain management and orthopedics

· Accuracy and speed of tasks, with sensitivity to office flow and time restrictions of physicians and patients

· Stakeholder Feedback

Proove Genomics Inc. jobs

Patient Engagement Representative