Are you passionate about providing exceptional customer service? Global Genesis LLC is seeking talented individuals to join our team as agents to service our clients. As a part of our team, you will have the opportunity to work with diverse clients from around the world and provide them with top-notch service and support. If you have excellent communication skills, attention to detail, and a positive attitude, we want to hear from you! Join us and be a part of a dynamic and growing company where your skills and expertise are valued. Apply today and take the first step towards a rewarding career with Global Genesis LLC.

Responsibilities:

Respond to client inquiries via phone, email, and live chat in a timely and professional manner
Troubleshoot technical issues and provide product support to clients
Collaborate with other team members to ensure client satisfaction
Provide feedback to management on client trends and issues
Answer incoming calls from customers in a professional and courteous manner
Make outbound calls to follow up on customer inquiries or resolve customer issues
Provide accurate information and assistance to customers regarding products, services, and company policies
Process orders, returns, and exchanges
Document all customer interactions and maintain accurate records of customer information in the database
Escalate any unresolved issues to the appropriate department for further investigation and resolution
Meet or exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings
Stay up to date on product knowledge and company updates to provide the best possible service to customers
Document and track client interactions in our CRM system

Qualifications:

High school diploma or equivalent
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Experience in a technical support role is a plus but not required
Strong problem-solving and multitasking abilities
Proficient in computer skills and ability to navigate multiple systems simultaneously
Comfortable working in a fast-paced and dynamic environment
Ability to work from home with a reliable internet connection and a quiet workspace free from distractions
Must have your own laptop or desktop
1099 Independent Contractor
Must be 18 or older
Willing to train

Hours/Compensation:

This is a full-time position with flexible hours of your choice with potential bonus
Compensation will be based on hours worked
A minimum work of 15hr per week is required

Visit our website for more info: https://www.globalgenesisllc.net/

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Customer Service Representative