Company Description

Since The Key Talent’s inception, we have worked to help companies of all sizes and their HR professionals cope with a technology-driven era of change. And this is a world in which we feel comfortable. We believe that data is critical when making decisions and that the expertise of candidates and employees must be at the centre. We work reputation from employer branding and design solutions to recruit and evaluate digital talent. We are nonconformist by nature and believe that only through constant innovation can we become leaders in an industry that, until now, has not evolved at the speed that companies need.

Role Description

This is a part-time remote role for a Customer Service Assistant. The Customer Service Assistant will be responsible for providing excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner. They will assist customers via phone, email, and online chat, and will maintain accurate records of customer interactions and transactions. The Customer Service Assistant will also collaborate with cross-functional teams to improve customer support processes and contribute to a positive customer experience.

Qualifications

Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficiency in using customer service software and tools
Experience in a customer service role is preferred
High school diploma or equivalent
Ability to work independently and as part of a team

Key Talent, USA jobs

Customer Service Assistant