Job Summary:

The Learning & Development (L&D) Supervisor oversees the development and implementation of the Learning & Development Program at Terminal B for LaGuardia Gateway Partners. The goal of the role is to support the Manager, Process Excellence in the execution of the development and delivery of the L&D curriculum focused on improving and enhancing knowledge of rules, regulations, Standard Operating Procedures (SOPs), and industry standards.

Duties and Responsibilities:

Conduct business analysis to identify training needs of the organization to ensure a safe, secure, sustainable, and efficient terminal operation
Generate and present regulatory, statistical, financial reporting
Develop operational plans and processes for a successful execution of day-to-day operations intended to reduce complexities and improve team and guest experiences
Manage the technologies and resources required to develop, manage, and deliver training
Identify short and long-term training goals and requirements addressing the deficiencies, and industry trends and standards
Implement new or enhanced procedures and initiatives
Design and develop technical and operational training plans for delivery in classroom and online settings. Plans include but are not limited to: LGP staff, Ramp Safety, Audits and Inspection, Security, and Environmental
Analyze, develop, and test, the program that supports career progression
Manage training records and the Learning Management System (LMS)
Assist in development and execution of collaborative methods to document and track the performance of the organization to ensure delivery of operational excellence and improve performance
Work with Human Resources Team on onboarding, ongoing compliance and leadership trainings for the organization
Conduct new hire training in classroom as outlined in the company L&D plan/strategy along with ongoing hands-on training/on the job training
Conduct knowledge and operational observations, audits and assessments during the training process and recurring as needed
Provide refresher and on-going training for staff which includes cross-training for all employees learning functions
Train external partners, e.g., airlines and services companies, on LGP operational procedures so they are versed and can disseminate the information to their staff
Support continuous improvement activities and other internal process trainings
Stay current in industry best practices, by gathering information from various industry forums, conferences, and presenting to senior leadership
Support the Manager, Process Excellence and Senior Director, Operations as needed

Skills:

Operations background preferred
Customer service focused
Facility/Property Management knowledge
Ability to exercise excellent judgment in fast paced environment
Demonstrated strong analytical skills with focus on process improvement
Ability to work collaboratively with others to solve issues
Knowledge of SMS (safety management system)
Project and time management skills; experience with project management software tools
Strong Office software skills: Intermediate Excel, PowerPoint, Word
Strong communication skills, both written and oral

Education and Qualification:

Associate degree or bachelor’s degree preferred or 4 years aviation/airport experience without a degree
Experience in a training or training administration role with extensive knowledge of airport operations procedures
Experience in an aviation/airport setting or customer experience preferred
Strong presentation, instructional and facilitation skills
Demonstrated ability to provide constructive feedback in a professional manner
Ability to work on various shifts as needed, flexible schedule

Primary Work Location: LaGuardia Airport, NY (Onsite)

Employee Status: Full Time, Nights/Weekends as Required

Equal Employment Opportunity and Affirmative Action

LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements

LaGuardia Gateway Partners jobs

Training and Development Supervisor