About Us:
Paragon Pest Control is a small, family-owned, and operated start-up company dedicated to providing top-notch pest control services and customer service. We pride ourselves on our commitment to excellence and our seasonally fast-paced, customer-focused approach while maintaining the core value of respect for our employees. As a local remote team, we rely heavily on phone-based and computer-based communication to ensure our customers receive the best service possible.

Position Overview: We are seeking a dynamic and motivated individual to join our team as an Office Team Member and Scheduler. The ideal candidate will be team-oriented, possess a positive attitude, and be a quick learner. This role requires someone who can multitask efficiently, is self-motivated, and has excellent communication skills.

General Duties:

Handle incoming customer inquiries via phone, email, lead sites, and text
Provide accurate and informative information about products and services
Assist customers with services and scheduling
Resolve customer complaints in a professional manner
Conduct outbound calls for sales and follow-ups
Perform data entry tasks accurately and efficiently
Answering and directing phone calls in a friendly and professional manner
Scheduling and coordinating appointments for pest control services
Managing and updating customer records in our database
Assisting with general office duties and administrative tasks
Communicating effectively with team members and customers
Providing exceptional customer service and addressing inquiries promptly

Scheduling Responsibilities - Scheduling is a primary aspect of this role. The scheduler will be responsible for:

Analyzing and optimizing routes to ensure efficient service delivery
Moving and adjusting appointments based on customer needs and technician availability
Utilizing maps and scheduling software to plan and adjust routes
Monitoring and reassigning routes as necessary to accommodate changes or emergencies
Ensuring all appointments are scheduled accurately and timely

Skills:

Strong customer service skills
Excellent verbal and written communication abilities in English
Strong communication skills
Sales experience or aptitude for upselling products/services
Ability to handle multilingual customer interactions
Familiarity with outbound calling practices
Strong data entry skills
Proficient in basic office software (e.g., Google Suites, CRM software, multiple websites, email, Discord, VOIP systems)
General computer skills and the ability to learn new software quickly
Strong multitasking abilities and attention to detail
Excellent communication skills, both verbal and written
Self-motivated with a positive attitude and a team-oriented mindset
Availability to work Monday through Friday with flexibility to pick up extra shifts if needed
Quiet, separate workspace to ensure a professional and distraction-free environment
Own a computer with reliable internet connection
Previous experience in a similar role is a plus, but not required

Joining our team as a Customer Service Representative offers the following benefits:

Competitive salary
Flexible work-from-home environment
Opportunity to grow with a family-owned start-up
Supportive and friendly team culture where asking for help is a strength not a weakness

Requirements:

Previous experience in customer service is preferred but not required
High school diploma or equivalent
Ability to work well in a fast-paced environment
Ability to work well with others
A clean background check
Ability to keep a cool head under pressure or with difficult clients (this is rare but they do pop up)

If you are enthusiastic about delivering top-notch customer service and possess the skills mentioned above, we encourage you to apply for this exciting opportunity. We can't wait to meet you!

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Expected hours: 40 – 45 per week

Benefits:

Flexible schedule
On-the-job training
Parental leave
Work from home

Experience level:

1 year
2 years
3 years
No experience needed
Under 1 year

Shift:

8 hour shift
Day shift
Evening shift
Morning shift
No nights

Weekly day range:

Monday to Friday
Weekends as needed

Work setting:

Remote

Location:

Dallas-Fort Worth, TX (Required)

Work Location: Remote

Paragon Pest Control jobs

Remote Customer Service Representative