Account Manager, Marketing Focus

Are you a people person skilled in developing and nurturing amazing relationships with clients? Think: a friendly “bedside manner” but also unafraid to confidently take charge of a situation.

Are you comfortable managing multiple clients and projects simultaneously in a fast-paced agency environment?

Are you a self-starter with a “figure-it-out” mindset who loves taking the reins on projects, even if it’s something you’ve never done before?

Do you keep up with the latest marketing trends and best practices so you can apply them to strategies and campaigns?

Do the people you’ve worked with describe you as proactive, responsive, reliable, intuitive, detail-oriented, and always willing to take on a new challenge?

WHAT WE’RE LOOKING FOR:

ELW is looking for an Account Manager to serve as the point of contact, project manager, and marketing strategist for multiple client accounts.

WHO WE ARE:

Every Little Word is a fast-growing content development and copywriting company. We are a fully remote organization with team members across the US.

We help our clients, who are primarily professional service providers with B2B audiences, develop high-quality content that reflects the high quality of the work they do. We believe in putting great writing first, and our method helps our clients create expert-level content without having to write a single word themselves.

At Every Little Word, we are committed to personal and professional alignment. We offer fully remote positions, flexible work hours, and a positive, inclusive environment. We strive to identify roles where each individual can excel based on their unique skills. We believe that when you’re doing work you love, everyone benefits.

We’re an equal opportunity employer and strive to create a diverse and equitable workplace.

WHO YOU ARE:

Hungry to learn. You love digging into a topic and becoming an expert. You’re always looking for ways to learn more and improve your skills. That drive to learn could apply to the ever-evolving field of content marketing, sharpening your already excellent writing skills, or learning more about a client’s industry. You are a self-starter and independently motivated.

Extremely accountable. You’re confident in your ability to manage multiple client accounts, including overseeing building and maintaining client relationships, leading campaigns from strategy to execution, and even proofreading emails before they deploy. You find pleasure and satisfaction in a job well done. You’re okay knowing the buck stops with you.

Resourceful. You value your time and the time of those around you. You’re discerning enough to know when you need to ask a question and when you can put in a little extra effort to find the answer yourself. When you present a problem, you also offer a potential solution.

Detail-oriented. You know the small stuff matters. You have eagle eyes when it comes to proofreading and reviewing published content. You also think critically about every piece of content to ensure it’s doing its job and meeting the highest quality standards. You’re well-organized and able to develop and work within clearly defined processes to ensure consistency.

A people person. You have strong account management skills and are comfortable interfacing with clients. You’re confident interviewing a CEO and capable of wrangling multiple stakeholders during a call. You can think on your feet.

A synthesizer. Your brain loves taking in new information, categorizing it, and turning it into a cohesive, comprehensive strategy. You aren’t afraid to get clarification on concepts you don’t understand. You can clearly communicate your vision for a campaign or initiative.

WHAT YOU’LL DO:

Responsibilities will include:

Owning long-term client relationships, from initial onboarding to the day-to-day management of each client to offboarding (if needed), and serving as the internal expert for each relationship and associated project
Running kickoff calls (internal and external)
Driving client success through proactive identification of opportunities and risks, leveraging critical thinking skills to escalate both to the appropriate internal team members when needed
Driving company success by identifying and acting on opportunities to expand and deepen client engagements in ways that will also contribute to client success
Serving as the single point of contact for clients, advocating for their needs by providing clear answers and next steps for every question or request that comes through and clearly communicating important information to internal team members
Leading client meetings and driving next steps internally and externally
Collaborating with the content strategist on overall marketing strategy for clients, contributing technical knowledge and new ideas
Building marketing campaigns and templates
Creating, analyzing, and optimizing monthly client analytics reports and reporting out to clients
Problem-solving and troubleshooting issues pertaining to client engagements and monitoring client accounts for quality control
Developing and maintaining additional account management and marketing processes
Publishing and deploying client content across multiple channels, including websites, emails, and social media, using the latest industry best practices
Supporting with social media content creation as needed

(These statements are intended to describe the general nature and level of work required of the employee in this role. This list is not an exhaustive description of all duties and responsibilities that may be assigned to the individual in this position.)

QUALIFICATIONS:

5+ years of professional experience
Account management/client-facing experience; previous agency experience preferred
Experience managing multiple accounts simultaneously
Experience developing and implementing marketing strategies for clients
Excellent time management, organization, and multitasking skills
Figure-it-out mindset
Ability to think critically, problem solve, prioritize
Ability to work independently and be resourceful in obtaining information when it is not readily available
Deep knowledge of marketing best practices
Knowledge of analytics and reporting as applicable to content marketing (able to report and understand metrics related to website, email, and social media)
Knowledge of email marketing platforms (Hubspot, Mailchimp, etc.), WordPress, and LinkedIn
Ability to work in a remote environment and self-direct your work
Ability to consistently meet all deadlines

Every Little Word jobs

Account Manager