Job Title: IT Desktop Support Engineer

Reports To: Information Systems Director

Position Summary

Responsible for the life-cycle management for all IS/IT assets including configuration management, change management and release management activities for devices, users, software, and licensing.

JOB REQUIREMENTS (not An All-inclusive List)

IS asset management and tracking
- Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc…) regarding the following:
  - User assigned to
  - Health/Status of the device
  - Age of the device and software versioning for updating/upgrading (as required)
  - Lease agreements and service contracts for the devices as it applies
  - Management of the service provider accounts
Procurement and administering a running inventory for user replacements and end-user growth
- All mobile devices through our cellular carrier
- All purchased or leased personal computing equipment and applicable accessories
Procurement and management of software licenses and subscriptions
IS Software and Hardware support person for on-premises required items:
- Support for basic technical issues on computers, laptops, mobile devices.
  - Functional knowledge in Windows based environments (in particular Windows 7/8/10).
  - Experience in (re-)installation of most desktop related software in corporate networked environments.
  - Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, JetPacks, iPhones, and Android Phones).
- Assist users on end-user network devices (Printers, Plotters, TV displays, etc…).
Internal point of contact for service desk communications
- Manage relationships and communications between Pueblo and internal IS department and 3 rd party managed solution providers where Service Desk is concerned
- Monitor and follow-up support with all service desk tickets (internal and managed by MSP)
- Manage small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts

Required Skills, Qualifications, And Traits

Effective communicator [internal & external customers and vendors]
Ability to communicate the technical details effectively to a non-technical audience
Strong customer service skills and ability to work in a dynamic team environment
Self-starter with high energy level and positive attitude
Ability to adapt and thrive in rapidly changing environment with multiple deadlines
Strong problem solving skills
Understands Windows Operating Systems and Microsoft Office products beyond a basic capacity
Ability to design, implement, document, train, and administer organizational processes

Desired S Kills And Experience

Microsoft Windows 10 and Active Directory [ with Azure AD hybrid] environments
Microsoft Group Policy configurations and management
Microsoft SCCM administration and configuration
Microsoft ATP, EMS, InTune [particularly in hybrid environments with SCCM]
Microsoft 365 Enterprise environments, licensing, and management
Experience in hardware (Intel x64 based) support and upgrades
Project management in deployments to small to large groups of users for both software and hardware

Countywide Mechanical Systems, LLC. jobs

Desktop Engineer