Job Title: Community Manager

Location: Hybrid (Spring Valley, CA)

Company: Snoice

About Us:

Snoice is a renowned Filipino-American owned dessert shop located in Spring Valley, CA. We specialize in boba drinks and frozen desserts, and take pride in our strong community orientation. Our mission is to unite families to celebrate our roots and build tomorrow’s community one memorable encounter at a time.

Position Overview:

We are looking for an enthusiastic and organized Community Manager to join our team. The ideal candidate is early in their career but determined to grow and make a significant impact. This role requires someone extroverted and capable of gathering crowds, as well as someone who excels in managing and organizing community-focused events and initiatives. The candidate will use various social media platforms and tools to foster community engagement and drive brand loyalty.

Key Responsibilities:

• Community Engagement: Actively engage with the local community to foster strong relationships and drive customer loyalty. Represent Snoice at local events and gatherings.

• Event Planning: Plan and execute community events, promotions, and collaborations that align with Snoice’s mission and values.

• Social Media Management: Manage Snoice’s social media presence on Instagram, TikTok, Facebook, YouTube, LinkedIn, and Pinterest. Create engaging content, respond to inquiries, and foster an online community.

• Content Creation: Collaborate with the marketing team to create compelling content for various platforms, including social media, email newsletters, and the Snoice website using tools like Canva.

• Customer Feedback: Collect and analyze customer feedback from Yelp and Google to identify areas for improvement and opportunities for new initiatives.

• Email Marketing: Manage and execute email marketing campaigns through Square.

• AI Tools: Stay on top of AI tools and use them to grow and automate community engagement efforts.

• Loyalty Program: Maintain and engage with the community through our loyalty program on Square.

• Community Platforms: Be creative with community and event platforms like Discord and Meetup to foster engagement.

• Collaborations: Create unique collaborations with local businesses, schools, and other community stakeholders.

• Brand Ambassador: Act as a brand ambassador, promoting Snoice’s values and mission within the community.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.

• At least 1-3 years of experience in community management, event planning, or a related role.

• Exceptional organizational skills with the ability to manage multiple projects simultaneously.

• Strong interpersonal and communication skills, with a knack for networking and relationship building.

• Proficiency in social media platforms and content management tools.

• Creative thinker with the ability to generate new ideas and initiatives.

• Experience with Canva and familiarity with AI tools for community engagement and automation.

• Passion for community engagement and a genuine interest in Snoice’s mission and values.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive and dynamic work environment.

• The chance to make a meaningful impact in the local community.

Job Type: Part-time (5 hours per week)

Pay: $18.00 - $20.00 per hour

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Community Manager