Company Description:

NeuFit is a pioneering force in the physical therapy and fitness industry, known for its innovative Neubie device and transformative approaches. With a strong presence among elite sports teams and skilled practitioners, NeuFit is dedicated to excellence and impactful outcomes. The team's active lifestyles and commitment to leveraging cutting-edge technologies showcase their genuine belief in their methods, leading to remarkable client transformations and enhanced performance.

Our mission is to provide exceptional care and support to our clients, enhancing their overall well-being through innovative treatments and personalized attention. Our core values are:

Connection - with our clients and each other
Commitment - to personal growth and professional excellence
Conscientiousness - in how we operate

Role Overview:

As our Front Office Coordinator, you will be the first point of contact for NeuFit’s clients and visitors, embodying our commitment to exceptional customer service. You'll manage all administrative activities essential to the smooth operation of our office, ensuring a seamless experience for everyone who walks through our doors.

Responsibilities:

Greet clients and visitors warmly, ensuring they feel welcome and attended to.
Assist clients in navigating our clinic, providing guidance and support as needed.
Manage client scheduling, ensuring efficient coordination of appointments.
Handle client payments with accuracy and professionalism.
Answer phone calls promptly and professionally, directing them to the appropriate team members.
Manage emails and correspondence effectively, maintaining a log for follow-ups.
Maintain client folders and notes, ensuring confidentiality and accuracy.
Familiarize yourself with our processes and services to effectively address client inquiries.
Utilize software systems (e.g., Vagaro) for scheduling, payments, and client management.
Oversee inventory of supplies and assist with office organization.

Expected Results:

Create a positive client experience that enhances their engagement with our services.
Efficiently manage scheduling and payment processes to streamline operations.
Educate prospective clients about our offerings, encouraging them to book sessions when appropriate.
Resolve client issues and concerns promptly and effectively.

Qualifications:

High School Diploma or equivalent required.
Previous experience in customer service or administrative roles preferred.
Excellent communication and interpersonal skills.
Strong organizational abilities with attention to detail.
Proficiency in using office software and ability to learn new systems quickly.
Passion for delivering exceptional service and supporting client needs.
Must have consistent transportation to and from the office

Join Our Team:

If you are passionate about client care and thrive in a dynamic environment where you can make a difference, we invite you to apply. This role offers the opportunity to grow professionally while contributing to a supportive team dedicated to improving lives through health and wellness.

NeuFit jobs

Front Office Coordinator