Job Summary

We are seeking a highly skilled and motivated E-commerce Site Administrator to manage, optimize, and oversee the daily operations of our online store. The ideal candidate will have a strong technical background, excellent organizational skills, and a deep understanding of e-commerce platforms and digital marketing strategies. This role is crucial to ensuring a seamless shopping experience for our customers and driving the growth of our online business.

Key Responsibilities

Website Management
Manage and maintain the e-commerce website, ensuring all content is up-to-date and accurate.
Monitor website performance, uptime, and security.
Troubleshoot and resolve website issues promptly.
Coordinate with web developers for technical enhancements and updates.
Product Management
Oversee the addition and updating of product listings, including descriptions, images, pricing, and inventory levels.
Ensure product categorization is logical and enhances the user experience.
Implement and manage product promotions and sales campaigns.
Customer Experience
Monitor customer feedback and reviews, addressing concerns and improving the overall shopping experience.
Develop and implement strategies to enhance customer satisfaction and retention.
Provide support for customer service teams with technical issues related to the website.
Digital Marketing
Collaborate with the marketing team to implement and optimize SEO, PPC, email marketing, and social media campaigns.
Analyze website traffic and user behavior using analytics tools to inform marketing strategies.
Manage and optimize on-site search and merchandising to drive sales.
Inventory and Order Management
Work with our merchandising team and help oversee inventory levels to ensure product availability.
Coordinate with logistics and warehouse teams to streamline the supply chain.
Data Analysis and Reporting
Generate regular reports on website performance, sales, and other key metrics.
Use data insights to make informed decisions and recommendations for site improvements.
Compliance and Security
Ensure the website complies with legal standards and industry regulations, including data protection and privacy laws.
Implement and maintain robust security protocols to protect customer data and prevent cyber threats.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Business, Marketing, or a related field.
Proven experience as an E-commerce Site Administrator or similar role.
Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
Proficiency in HTML, CSS, JavaScript, and other web development technologies.
Experience with digital marketing tools and strategies.
Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics).
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Preferred Qualifications

Experience with graphic design tools (e.g., Adobe Photoshop, Illustrator).
Knowledge of SEO best practices and techniques.
Familiarity with CRM and ERP systems.
Understanding of SEM / Social Media Ad spending (A/B Testing)
Understanding of user experience (UX) and user interface (UI) design principles.

Benefits

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Paid time off and holidays.
Remote Job
Professional development opportunities.
Friendly and collaborative work environment.

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