Position: Customer Experience + Retail Representative

Department: Operations, Retail

Location: Chicago, IL

Schedule: Full-time, Weekends required, In-Person

About Us

Flowers for Dreams is ushering in a craft flower movement. Locally crafted flowers for fair and honest prices across locations in Chicago, Milwaukee, and Detroit, as well as overnight shipping in the Great Lakes region. Every bouquet benefits an amazing local charity. Named one of Business Insider's 20 Most Inspiring Companies in America and a Best for the World B Corporation using business as a force for good.

We're looking for a capable customer centric individual to help handle all customer inquiries. This passionate people-person would be responsible for our live website chat, emails, subscription customers, retail and more. The position is based in Chicago and is fully on-site.

Responsibilities

Respond to and resolve customer inquiries via phone, email, website and social channels.
Greet and engage walk-in customers at Flowers for Dreams headquarters.
Manage merchandise inventory, office supplies, and vendor ordering.
Assist daily ops team with dispatch support and delivery success.
Willingness to learn introductory floral design.

Qualifications

2+ years working in customer service or retail
Familiarity with Zendesk preferred
Strong communication and writing/email skills, with always-positive demeanor.
Ability to multitask, adapt to changing circumstances, and keep obsessively organized.
Shared aesthetic preferences and values, passionate about Flowers for Dreams mission.
Demonstrates a sense of urgency and proactive approach that is results focused
Collaborates and communicates easily with all levels of the organization
Able to stand, walk, reach, climb, kneel, and crouch

Values

Do Good - "Life's Most Persistent and Urgent Question Is, 'What Are You Doing For Others?'" Martin Luther King Jr
Take Risks - "Whoever Dares, Wins" Sayeret Matkal
Challenge Yourself - "Every Artists Was First An Amateur" Ralph Waldo Emerson
Make it Beautiful -"Design is a Behavior, Not a Department" David Milne
Act Fast - "We Have a Strategic Plan, It's Called Doing Things" Herb Kelleher

Benefits

Health insurance
Dental and vision insurance
Life insurance
PTO, paid holidays, wellness days
401K with company match
Family leave
Student loan repayment
FSA/HSA
Commuter benefits
Floral Discount

Cover Letter Required

In 1-2 paragraphs, please detail what draws you to the role, your related floral + customer relations experience, and your excitement about the Flowers for Dreams brand.

Equal Opportunity Employer

Flowers for Dreams is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, training, and internship. Flowers for Dreams makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Compensation: From $36,000.00 to $42,000.00 per year

Flowers For Dreams jobs

Customer Experience + Retail Associate (Full-Time)