CUSTOMER SERVICE ASSOCIATE - HIRING IMMEDIATELY

Denim startup brand out of Vernon, Ca seeking a reliable, energetic, detail oriented Customer Service Associate to handle all customer service related tasks in service of our Wholesale and DTC accounts. The basic responsibilities include order and inventory processing, warehouse + team communication and all front-end communication of the sales process that includes but not limited to:

JOB RESPONSIBILITIES:

Order Management, Maintenance, and Allocation for all wholesale orders – ensure wholesale orders are received, processed and shipped in a timely manner
Order Management, Maintenance, and Allocation for EDI orders – ensure EDI orders are received, processed and shipped in a timely manner, including all ecommerce and wholesale orders
Order Management, Maintenance, and Allocation for all Direct to Consumer orders - ensuring all DTC orders are received, processed and shipped in a timely manner
Production PO creation, input, WIP management, in collaboration with Production Manager
Communication with Wholesale Sales team and Wholesale Accounts
Invoice WIP management ensuring orders are invoiced in a timely manner
Receive Production orders into inventory
Customer inquiry responses, troubleshooting and customer care
Assess inventory availability and compare to production schedules
Prepare orders for shipping and invoicing
Communicate with warehouse regarding order shipments
Analyze weekly sales and inventory availability reports

REQUIREMENTS:

Proficient in using customer service software and systems (ex. Full Circle, Apparel Magic)
Knowledge of the denim industry is preferred
Knowledge of traditional sales cycle, selling, account management required
Ability to work independently and effectively in a fast-paced environment
Ability to multitask and meet multiple strict deadlines
Excellent grammatical, proofreading, and editing skills
Bilingual English & Spanish is a plus
Working knowledge of desktop publishing software (Adobe Etc.)
Proficient in Microsoft Office software or equivalent
Able to work in an office/manufacturing environment daily
Ability to work independently in a decentralized, remote environment while maintaining a collaborative mindset, when needed
Reliable, dependable, and punctual

Being detail oriented and organized is essential to your success. This position is a full-time position as an independent contractor.

Skills:

Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy in data entry
Consistent follow through skills
Ability to work well in a team environment
Strong ability to build rapport with customers

ABOUT YOU:

You are a self-starter, team player, energetic and motivated with an ability to prioritize and multitask, while being a team player who is able to ask questions when they need help.

You are a people person and have a passion for providing exceptional customer service

Join our team as a Customer Service Operations Coordinator and help us deliver an outstanding experience to our valued wholesale and direct-to-consumer customers.

Job Type: Full-time, IC

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

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CUSTOMER SERVICE ASSOCIATE