Job Title: Client Success Manager

Location: Beverly Hills, CA.

Type: Full-Time

Company Overview:

We are a leading pre-fab company specializing in delivering high-quality homes and accessory structures directly to consumers. Customer satisfaction and success are at the forefront of everything we do. As we continue to grow, we are looking for a dedicated Client Success Manager to join our team and ensure our clients have a seamless and positive experience.

Key Responsibilities:

Serve as the primary point of contact for clients, ensuring their needs and expectations are met throughout the project lifecycle.
Coordinate and manage client relationships, ensuring continuous communication and satisfaction.
Follow up on tasks related to design and production, ensuring that all client requests and concerns are addressed promptly.
Work closely with internal teams to obtain necessary information and updates, facilitating effective communication between clients and the company.
Proactively identify potential issues and work towards quick resolutions to maintain high levels of client satisfaction.
Provide regular updates to clients on project progress, addressing any questions or concerns they may have.
Assist in the onboarding process for new clients, ensuring they are fully informed and comfortable with the project plan.
Maintain detailed records of client interactions, project milestones, and feedback.

Qualifications:

Previous experience in a customer success, client management, or similar role.
Background in real estate, construction, or a related field is preferred but not required.
Strong communication and interpersonal skills, with the ability to build and maintain positive relationships.
Highly organized with excellent time management skills.
Ability to multitask and manage multiple projects and clients simultaneously.
Proactive problem-solving skills and a customer-first mindset.
Familiarity with project management tools and software is a plus.

Why Join Us?

Be part of an innovative company in the pre-fab industry with a strong focus on customer success.
Work in a dynamic environment where your contributions directly impact client satisfaction and company growth.
Opportunities for professional development and growth within the company.

How to Apply:

Please send your resume and a cover letter detailing your relevant experience to recruiting@cercahomes.com.

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Client Success Manager