Overview
We are seeking a motivated Pharmacy Medication Ordering Specialist/Call Center Representative to join our growing team. The ideal candidate will be proficient in English and possess excellent communication skills to assist customers effectively. This position offers an opportunity to work in a dynamic environment and provide exceptional customer service.

Duties
- Answer incoming and conduct outbound calls professionally and provide information about products or services
- Handle customer inquiries and resolve issues promptly
- Utilize computer systems to track, gather information, and troubleshoot customer inquiries
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers in a clear and concise manner
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and patience to ensure customer satisfaction

Experience

- Pharmacy, healthcare insurance, medical billing, hospital, or related experience required
- Proficiency in English; bilingual abilities, especially in Spanish, are a plus
- Strong customer service skills with the ability to handle various types of customers
- Familiarity with medical terminology is advantageous
- Experience with data entry and using computerized systems is required
- Multilingual capabilities are beneficial for diverse customer interactions

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday
Overtime

Experience:

Call center: 3 years (Required)
HIPAA: 2 years (Required)

Location:

Pittsburgh, PA (Required)

Work Location: Remote

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Call Center Representative