Overview

We are seeking a dynamic professional to serve as the primary point of contact for our clients while ensuring compliance in our food safety and organic programs. In this role, you will build strong client relationships and maintain high standards for safety and service across our operations. Our ideal candidate is a proactive and adaptable team player who embraces challenges and enjoys collaborating across different areas.

Responsibilities

Act as the main point of contact for clients, handling weekly orders, invoicing, and resolving any customer complaints
Assist in answering incoming phone calls
Maintain strong client relationships by delivering excellent service and ensuring clear communication
Maintain the company's Organic System Plan and supplier documentation
Lead food safety policies and programs, including annual system reviews, internal audits, and training
Ensure compliance with FSMA and FSVP regulations
Serve as the primary point of contact for regulatory inspections and manage the recall procedure

Skills:

Excellent verbal and written communication skills
Proven relationship-building and customer service experience
Proficient in MS Office (Excel and OneDrive)
Detail-oriented with a systematic and thorough approach to problem solving
Strong time management, organizational, and recordkeeping skills

Qualifications:

Bachelor’s degree preferred
Minimum 2 years of experience in compliance, account management, or within the produce industry preferred
Bilingual – fluent in English and Spanish

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