Job Advertisement: Automotive Service Coordinator

Location: Tottenham, London

Salary: Competitive, based on experience

Job Type: Full-time & Part-Time

About Us:

We are a new and ambitious startup dedicated to revolutionizing roadside assistance and automotive services. Our mission is to provide fast, reliable, and high-quality service to motorists in need, whether it's vehicle recovery, windscreen replacements, or car window repairs. As we build our team from the ground up, we are looking for a passionate and proactive Automotive Service Coordinator to join us and make a real impact.

Job Description:

As an Automotive Service Coordinator, you will be at the heart of our operations, ensuring that every customer receives prompt and effective service. You will coordinate the logistics of vehicle recovery, arrange for windscreen replacements, and manage car window repairs. This role is perfect for someone who thrives in a dynamic environment and enjoys helping people in challenging situations.

Key Responsibilities:

Manage and coordinate all roadside assistance and vehicle recovery requests.
Arrange windscreen replacements and car window repairs through our network of service providers.
Act as the primary point of contact for customers, providing updates and ensuring their needs are met.
Dispatch tow drivers and glass repair technicians to various locations.
Monitor service delivery to ensure timely and efficient completion of tasks.
Maintain accurate and up-to-date records of all service activities and communications.
Work closely with our growing team to refine processes and improve customer satisfaction.
Handle customer inquiries, feedback, and complaints in a friendly and professional manner.

Qualifications:

Experience in a customer service, coordination, or dispatch role, ideally in the automotive or roadside assistance industry.
Strong organizational and multitasking skills, with the ability to manage multiple priorities.
Excellent communication skills, both written and verbal.
A positive attitude and a willingness to adapt in a startup environment.
Ability to work effectively under pressure and in a fast-paced setting.
Familiarity with computer systems and software for scheduling and record-keeping.
A customer-focused approach with a commitment to providing exceptional service.

What We Offer:

A chance to be a part of an exciting startup journey and help shape the future of the company.
Competitive salary with opportunities for growth and career advancement.
A collaborative and supportive team environment.
Training and development to enhance your skills and career prospects.

How to Apply:

If you're ready to be a part of a startup that values innovation, customer service, and teamwork, we want to hear from you! Please send your CV. You must live within 1 hour from our location.

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Automotive Service Coordinator