Cult Mia is looking for an engaged and proactive member to join the team as an Ops & Customer Service Assistant. This is a diverse role, in an exciting time for the platform - working across the growing E-Commerce department of the business, with the opportunity to further develop skills. This role will be a hybrid working style out of our Chelsea, London Office.

The Ops & Customer Service Assistant will be responsible for assisting with the coordination of fulfillment operations and customer service. You will work closely with the Operations and Customer Service teams.

The role’s tasks and responsibilities will include, but are not limited to:

Customer Service

Running live chat styling and customer service support
Processing and responding to all return and exchange requests
Providing and maintaining a first-class customer experience

Order Fulfilment

Overseeing orders are shipped by the brand partners timely and accurately
Processing of all returns, exchanges and shipping labels
Liaising with brands on shipping times and dispatch
Liaising with shipping couriers and brands to troubleshoot shipping issues

Stock Management

Assisting with the management and review of online inventory, to ensure an accurate holding for the online platform
Supporting with the updating and reviewing stock levels with brands

Requirements for the role:

3 months to 1 year experience with Shopify, preferably in the fashion industry;
Excellent customer service abilities via phone, live chat and email, including tone, ability to resolve conflict and issues, while also multitasking assistance for multiple customers;
Experience working with couriers, shipping logistics and other distribution methods is advantageous, but not essential;
Excellent time management skills and ability to prioritise;
Keen interest in the fashion and/or e-commerce industry;
Detailed by nature, able to meet deadlines in a fast-paced environment;

CULT MIA jobs

Operations & Customer Service Assistant