Description

As a key player in customer engagement, you will be responsible for fostering positive relationships with clients on behalf of the company. Your primary role will involve answering phone calls and responding to emails, addressing customer questions, and actively participating in meetings with the customer service team to develop new communication strategies. Maintaining an expert knowledge of our products and services will be essential in providing exceptional support to patrons.

Responsibilities

Provide introductory information to prospective and new customers
Ensure customer satisfaction by handling complaints and inquiries
Follow up with clients via phone or email to confirm satisfaction with purchases
Inform patrons about additional products or services that may benefit them
Determine the most efficient methods to address customer questions
Escalate queries and concerns when necessary
Troubleshoot common issues related to products or services
Collaborate with a team of customer service representatives and other departments to find appropriate solutions

Key Skills

Proficiency in communication and problem-solving skills
Ability to stay updated on product knowledge
Experience in maintaining customer service databases
Capability to turn frustrated clients into repeat customers

Employment Type: Full-Time

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Customer Success Representative

Customer Success Representative