CLIENT CARE COORDINATOR

About HTX Home Inspections: We are a locally owned company which has grown every year since our start in 2020. We provide a wide variety of home inspection services including residential, new construction, light commercial, pre-listing, and more. We offer full-service convenience by also providing many ancillary services including pool & spa inspections, termite inspections, digital foundation inspections, and more. We serve home buyers, home sellers, investors, and real estate agents, and aim to provide the best service in the industry! We strive to provide superior customer services with every transaction.

Position Overview: We are seeking a person who is friendly, enthusiastic, and who is slightly obsessed with details to join our fast-growing team in a fast-paced industry.

The Right Candidate: You have great communication skills – on the phone, in person, and written – and can learn processes quickly while able to think on your feet and adapt to change. You are excited about working with a small team and are self-motivated, able to work independently. This is a fantastic opportunity to gain experience in the real estate industry and enhance your customer relationship skills.

Client Care Coordinator Position Summary:

In a sentence: Keep the gears of HTX Home Inspections greased and running smoothly. You will:

Schedule and confirm all types of inspections and add-on services for clients.
Represent HTX Home Inspections as the first point of contact for many clients and Real Estate Agents, displaying friendliness, patience, confidence, and adeptness.
Support our inspectors by scheduling, routing, and facilitating communication.
Be self-motivated and extremely organized, have excellent communication skills, and be able to handle many moving pieces at a time.

Responsibilities:

Receive and respond to all incoming communication via phone, email, text and online
Schedule inspections and add-on services
Arrange property access for inspectors
Ability to educate others about our services
Ensure all data is accurate and kept clean
Assist with agent care projects
Communication with team members, real estate agents, and owner

Required qualifications:

Detail oriented
Be an analytical and logical thinker, able maintain precision and order in processes
Enjoy connecting with people and personable
Be a team player and self-motivated
Be a great communicator, on the phone, in person, and written
Comfortable multi-tasking in a fast-paced environment
Extremely comfortable using computers and Google/Microsoft suites of products
A High School graduate
Pass a background check
Have a valid driver’s license, clean driving record and a reliable vehicle
Long periods of sitting and typing

Benefits, Hours & Wage:

This position is Full Time

Currently remote, will move to hybrid in the future
Monday – Friday, 8:30am – 5:30pm
We offer Medical, Dental, & Vision

HTX Home Inspections PLLC jobs

Client Care Coordinator