Company overview:

Lif3away is an innovative technology startup that is disrupting the mid- to long-term rental industry.

Our cutting-edge platform primarily aims to improve the cross-country rental experience for both landlords and tenants, across the globe.

We are seeking a highly experienced and motivated Chief Operating Officer (COO) to join our executive team. This role is critical to driving operational excellence and positioning the company for scalable growth.

Attention:

For this role, Lif3away offers only equity compensation, salary will be added following the current successful fundraising phase, as well as growth opportunities, career advancement and performance-based bonuses.

If the initial compensation conditions do not meet your expectations, please do not apply.

If you are a motivated, results-oriented professional looking for a challenging and rewarding opportunity, we invite you to apply.

Role overview:

The COO will play a pivotal role in the strategic planning and execution of the company's operations.

This individual will be responsible for managing the day-to-day operations, optimizing internal processes and ensuring that our business strategy is effectively implemented.

The ideal candidate will have a strong background in operations management, a keen understanding of the technology sector and experience in high-growth start-up environments.

Key Responsibilities:

Operational strategy & Execution:

Develop and implement operational strategies that align with the company's goals and objectives.
Oversee daily operations and ensure the efficiency and effectiveness of processes.
Collaborate with the CEO and executive team to drive the company’s strategic direction.

Process optimization & Innovation:

Identify areas for process improvement and lead initiatives to enhance operational efficiency.
Implement scalable systems and processes to support rapid growth.
Foster a culture of continuous improvement and innovation.

Team leadership & Development:

Build, lead and mentor a high-performing operations team.
Establish clear goals and performance metrics for team members.
Promote a collaborative and inclusive work environment.

Financial management:

Work with the CFO to manage budgets, forecasts and financial planning.
Monitor operational performance against budget and identify areas for cost savings.
Ensure compliance with financial policies and regulations.
Participate in fundraising efforts, including Seed and subsequent funding rounds.

Risk management:

Develop and implement risk management strategies to mitigate operational risks.
Ensure compliance with legal, regulatory and industry standards.
Establish and maintain robust safety and security protocols.

Stakeholder management:

Build and maintain strong relationships with key stakeholders, including investors, partners and customers.
Represent the company at industry events and conferences.
Provide regular updates to the board and investors on operational performance and milestones.

Required Skills & Qualifications:

Education: Bachelor’s degree in Business Administration, Operations Management, or related field. MBA or equivalent advanced degree preferred.
Experience: Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within a technology start-up.
Industry knowledge: Deep understanding of the technology and rental sectors.
Leadership: Proven ability to lead and inspire teams in a fast-paced, high-growth environment.
Strategic thinking: Strong strategic and analytical thinking skills.
Financial acumen: Solid understanding of financial management and budgetary processes.
Communication: Excellent communication and interpersonal skills.
Problem-solving: Strong problem-solving and decision-making abilities.
Tech-savvy: Proficient in using technology to drive operational efficiencies.

Key Performance Indicators (KPIs):

Fundraising: Measure the amount of capital to be secured from investors against predefined targets and milestones and support the team in securing the funding from different sources.
Investor pipeline development: Track the number of potential investors identified, engaged, and converted into active prospects for funding rounds.
Pitch deck: Collaborate and evaluate the effectiveness of pitch presentations to securing investor interest and commitment, measured by the percentage of successful pitches.
Financial planning: Support in drafting the Financial Plan, ensuring the accuracy of the relative data and forecasts.
Due diligence timelines: Monitor the efficiency of due diligence processes by tracking the time taken to complete investor due diligence requirements.
Team development and performance: Evaluate the effectiveness of team recruitment, training, and performance management processes in building a high-performing and cohesive organization.

Operational efficiency:

Reduction in operational costs.
Improvement in process cycle times.
Increase in productivity metrics.

Team performance:

Employee satisfaction and retention rates.
Achievement of team goals and individual performance targets.

Financial metrics:

Adherence to budget and financial targets.
Improvement in operational margins.

Customer satisfaction:

Customer satisfaction and Net Promoter Score (NPS).
Reduction in customer complaints and service response times.

Growth & Scalability:

Successful implementation of scalable processes.
Achievement of key milestones in the company’s growth plan.

Risk management:

Reduction in operational risks and incidents.
Compliance with legal and regulatory requirements.

Lif3away is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Chief Operating Officer