Position Summary
Responsible for supporting, monitoring, identifying trends, and validating business needs for the Business Development (BD) Department. The BD Business Analyst provides support to sales and retention by conducting research, interpreting data, and making recommendations to the Director of Business Development. The Analyst must have the ability to collaborate with a team of internal colleagues such as Business Development team members, Managers, Directors, and Executives in other departments at Community Health Options and outside business partners such as Brokers, Vendors and Regulators. The Business Analyst must be flexible and able to work within a team atmosphere and work independently when required while utilizing strong problem-solving skills.
Key Responsibilities
- Produces and analyzes ad-hoc and standard reports to support Business Development departmental information and data needs as it relates to Sales/Pipeline Reporting, Renewal Reporting, and Broker Production Reporting (model effectiveness and performance)
- Provide data to keep the company informed of market conditions, support marketing, sales and retention, and foster growth in all market segments.
- Work with the Director of Business Development to create annual sales and retention forecasts to support membership growth and annual budgets.
- Maintain strong Business Relationships internally and externally.
- Conduct market research for currently offered product lines and performance, and work with product management to provide market insight for new products and business opportunities, industry trends, new technology and more by written proposal when needed.
- Conducts audits monthly and as needed and provides feedback to reduce errors and improve operational processes and performance.
- Conduct Individual and Group sales market analysis monthly, SWOT analysis, and identify market needs and trends.
- Support the organization as a Subject Matter Expert (SME) for Business Development
- Identify other reporting and analysis needs that will help to increase market intelligence, improve organizational efficiency, and increase sales.
- Working with the Director of Business Development, manage key vendor relationships, specifically with Health Trio which includes managing ongoing development and/or enhancement projects, be the primary point of contact for Health Trio questions and/or issues, and manage the annual Open Enrollment process for the Health Trio Portal and Storefront
- Conduct reporting and analysis of monthly commissions, and work with Finance and Leadership to release monthly commissions accurately and on time.
- Support improvement of renewal and sales processes, and determine ways to increase retention, drive sales, and foster growth.
- Support and work with website owners and various other initiatives to support effectiveness, product distribution and client satisfaction.
- Assume the role of system administrator for SalesForce CRM and develop respective reporting. Other duties as assigned by Director of Business Development and/or Executive Leadership
Requirements
- Bachelor’s degree in business, Finance, Information Systems, related fields of study or strong work experience.
- Five or more years of related business experience with a proven track record of success interacting with managers, directors, and senior leadership.
- Expertise with Microsoft Word, Excel, GEO Analytic Software, Tableau, or (or similar statistical software), Microsoft Access or similar database experience (SQL).
- Required in-depth experience in data mining and data analysis. Superior analytical skills.
- Working knowledge of clinical data domains and code sets (CPT, ICD, DRG, etc.).
- Effective communication, organizational, consultative, and relationship-building skills.
Possesses a high level of focus on details and data accuracy.
- Knowledge and experience within a healthcare environment.
- Two or more years’ experience with insurance sales, renewals, regulatory and rating methodologies.
Key Competencies
People within Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated, highly effective and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.
Benefits
Health Option diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development, and training; promotions; transfers; social and recreational programs, and the ongoing development of a work environment built upon the premise of diversity equity, which encourages and enforces:
- Respectful communication and cooperation between all employees.
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
- Work/life balance through flexible work schedules to accommodate employees’ varying needs.
- Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.
Supervised By
Director of Business Development
5/2024
