About Us:
Clerk Chat is on a mission to revolutionize customer interactions by making businesses more conversational. We are leading the way with our innovative messaging application, strategically integrating AI, and developing our own telecom infrastructure. We need enthusiastic team members to help us grow and achieve our ambitious goals. Clerk Chat has grown into a successful and profitable company over the past two years. We value reaching your full potential without compromising work-life balance, offering mandatory vacation time, generous quarterly bonuses, and creative freedom. Our founders bring experience from renowned companies like Lucasfilms, Samsung, Netflix, and DocuSign, and have been involved in Series B+ startups.
About You:
You are a customer support enthusiast who excels at providing top-notch service and ensuring customer satisfaction. You are empathetic, proactive, and adept at understanding customer needs. Your problem-solving skills and ability to think on your feet make you an invaluable resource for our customers.
Responsibilities:
- Serve as the primary contact for customer support, addressing inquiries and resolving issues efficiently.
- Assist new customers in onboarding and provide training to ensure they effectively utilize our services.
- Monitor customer interactions to identify potential issues and develop strategies to enhance their experience.
- Collaborate with product and support teams to address customer feedback and improve our offerings.
- Foster strong relationships with customers, gaining a deep understanding of their business needs and objectives.
Requirements:
- Strong empathy for customers and a commitment to delivering exceptional support.
- Excellent communication and interpersonal skills.
- Ability to handle multiple priorities and tasks in a fast-paced environment.
- Experience in a customer support role, ideally within a SaaS or tech company.
- Problem-solving skills and a strategic mindset.
- A team player with a positive attitude and a willingness to go the extra mile.
How to Apply:
- In just three sentences, tell us why you're the perfect fit for this role.
- Share examples of how you've positively impacted customer support in your previous positions.
