Description
Join us in our mission to transform healthcare for individuals affected by Alzheimer's, dementia, and other cognitive impairments. Our rapidly growing company, spun out from UC Berkeley’s AI Research Lab, is focused on leveraging AI technology to enhance safety and quality of life for millions.
Your Role
As an Implementation Manager, you will play a pivotal role in deploying our innovative technology to healthcare clients. This position requires strong project management skills, excellent customer service capabilities, and a profound desire to make a difference.
What You’ll Do
- Champion Our Technology: Advocate for our solutions, facilitating a seamless transition from sales to service launch.
- Customer Liaison: Act as the primary contact for internal teams and clients, ensuring alignment on project requirements and objectives.
- Project Management: Oversee multiple implementation projects, ensuring timely completion, budget adherence, and high standards.
- Onsite and Virtual Tours: Conduct tours to assess project needs, covering technical and logistical aspects.
- Collaborate Across Teams: Coordinate with clinical success, account management, AI, engineering, marketing, and finance teams for cohesive project execution.
- Training and Support: Lead community training sessions, manage user onboarding, and provide continuous technical assistance.
- Procurement Management: Work with the supply chain to ensure timely delivery of necessary materials.
- Problem-Solving: Address daily challenges to ensure a premium customer experience.
- Travel Requirements: Be prepared to travel up to 25% of the time to support implementations.
Who You Are
- Experienced Professional: 3+ years of experience in project management, IT/technical implementation, or similar roles, preferably within a startup.
- Organizational Pro: Adept at managing numerous projects simultaneously with a history of enhancing inefficient processes.
- Tech-Savvy: Skilled in troubleshooting and implementing technology solutions, especially related to networking.
- Communicator: Exceptional communication abilities for effectively managing multi-stakeholder projects.
- Solution-Oriented: Experience in architecting solutions and integrations to meet diverse customer needs.
- Travel Ready: Open to traveling up to 25% of the time and occasionally lifting heavy equipment.
Why Join Us?
- Impactful Work: Engage with a mission-driven team focused on healthcare improvement.
- Flexibility: Enjoy a fully remote position with occasional travel.
- Competitive Compensation: Receive a comprehensive salary and benefits package, including fully paid medical, dental, and vision coverage.
- Generous Time Off: Access unlimited PTO and sick time for enhanced work-life balance.
- Growth Opportunities: Take advantage of professional development and growth opportunities.
- Company Culture: Participate in retreats and receive stipends for education, well-being, and home office setup.
Our Commitment
We celebrate diversity and are committed to fostering an inclusive environment. All applicants are welcome, and we strive to maintain equal opportunity for everyone.
Ready to Make an Impact?
If you are eager to make a difference in healthcare and possess the skills necessary to lead successful technology implementations, we encourage you to apply today and join our mission-driven team!
Employment Type: Full-Time