Story Behind the Need
Project: This individual will be supporting the GenAI Program – an enterprise wide complex program.
They will be involved in supporting a series of interrelated tactical projects.
Candidate Value Proposition
The successful candidate will have the opportunity to play a pivotal role in spearheading the adoption of Gen AI across the enterprise, presenting a significant opportunity for our organization to leverage cutting-edge technology for transformational impact.
They will be joining our global Generative AI Program team and play a hands-on role in driving organizational change initiatives.
In addition to executing change strategies and action plans, the successful candidate will moderate a community of practice, develop support materials for the leadership network and colleagues, organize large-scale interactive engagement events, develop, deploy, and analyze surveys, and create stakeholder updates and communications.
This person will be an integral part of an agile change and comms squad, partnering with colleagues from communications, learning, and other relevant departments.
They will connect with stakeholders of Gen AI at all levels, deeply understanding their needs, attitudes, and pain points, and use the lens of change theory to diagnose adoption and develop and execute best-suited innovative interventions to drive adoption.
Typical Day in Role
The Transformation Change Manager Will
Act as a key executor in implementing Gen AI global change strategies and action plans to engage stakeholders and ensure a smooth transition during organizational transformation
Contribute to development of Gen AI prompt library
Contribute to development and moderate a Gen AI Community of Practice, fostering collaboration and knowledge sharing among Gen AI stakeholders
Develop support materials for the leadership network and colleagues to provide guidance and resources for successful Gen AI adoption
Organize large-scale interactive engagement events to promote understanding, gather feedback and data, and build support for Gen AI
Develop, deploy, and analyze surveys to gauge employee sentiment, identify areas for improvement, and measure the impact of change efforts
Create stakeholder updates and develop communications to ensure transparent and effective communication throughout the change management process
Candidate Requirements/Must Have Skills
3-5 years - Proven experience in change management, experience in independently delivering on change deliverables.
ProSci or similar certification required.
2+ years - Product/ project management skills. Demonstrated track record of effectively leading and inspiring cross-functional teams to achieve goals and drive organizational change.
PMP, Product Owner, or similar certification required.
3-5 years - Strong analytical and problem-solving abilities and experience.
Keen focus on identifying and addressing barriers to change to facilitate a seamless transition to AI-driven methodologies.
3-5 years - Experience developing and moderating communities, change champion networks, and similar groups.
This involves; developing stakeholder support materials (such as reference guides, visual aids, checklists, tip sheets, etc) and organizing large scale workshops and similar events.
2+ years - Experience analyzing data, developing and monitoring dashboards.
Nice-To-Have Skills
Experience with modern engagement platforms (LinkedIn, TikTok, Instagram, Linked-in, YouTube, etc) (most relevant)
GenAI experience/ some exposure.
Human-centred Design. Design thinking. Agile
Soft Skills Required
Excellent communication and stakeholder management skills.
Cross functional collaboration
Ability to effectively deliver independently in a matrix environment*
Education: Secondary education preferred
Best VS. Average Candidate: Successful candidate must be a self starter, be able to manage conflict and is creatively inclined with the ability to think outside the box - able to practically apply new thinking in large matrix organizations.