Overview
We are an early-stage VC funded startup seeking an experienced Operations Manager to lead our day-to-day activities and ensure the smooth functioning of our business. The successful candidate will be responsible for overseeing the entire operation, driving growth, and fostering a positive company culture. If you have a strong background in operations management, excellent leadership skills, and a passion for continuous improvement, we encourage you to apply.
Responsibilities
- Oversee all operational aspects of the business, including end-to-end hiring and onboarding processes, sales, customer service, and inventory management.
- Develop and implement strategic plans to drive business growth, improve profitability, and enhance operational efficiency.
- Manage and motivate a team of employees, providing guidance, training, and coaching to ensure they meet their goals and objectives.
- Identify and address any operational issues or bottlenecks, implementing process improvements to enhance productivity and reduce costs.
- Collaborate with senior management to develop business development strategies and align operational activities with the company's overall vision.
- Analyze financial data to monitor profit and loss, and make informed decisions to optimize business performance.
- Build and maintain strong relationships with customers, suppliers, and other stakeholders to drive business growth and improve customer satisfaction.
- Develop and manage budgets, ensuring that operational expenses are managed effectively and that the company is profitable.
- Stay up-to-date with industry trends and best practices, and apply this knowledge to improve operational processes and achieve business objectives.
Skills
- Proven leadership skills, with the ability to inspire and motivate a team of employees and create a positive and productive work culture.
- Experience in project management, with a track record of delivering projects on time and within budget.
- Strong sales and business development skills, with a proven ability to drive revenue growth.
- Excellent analytical skills, with the ability to interpret financial data and make informed decisions.
- Effective supervising skills, with the ability to manage a team of employees and provide guidance and coaching when needed.
- Strong strategic planning skills, with the ability to develop and implement business strategies that drive growth and profitability.
- Experience in process improvement, with a track record of identifying and addressing operational issues and implementing effective solutions.
Requirements
- Bachelor’s Degree in Business Management or Operations Management
- You have 2-4+ years of operations experience.
- You have 1-2+ years of experience managing hourly employees.
- You have experience managing 45+ locations or business segments
- You’ve been responsible for achieving quantitative targets and find that lofty goals make you excited, not nervous.
- Comfortable with mobile technology, and eager to learn new systems and platforms to make you better at your job.
- Organized and understand the power of a clear and prioritized schedule in order to ensure that work is getting done.
- You’re scrappy and willing to do what it takes to accomplish the company’s goals in your market, and motivate others to do the same.
- You have reliable transportation and are open to traveling to multiple locations/cities.
- You are comfortable using Microsoft Office or Google Suite and can interpret basic financial statements.
- You can handle stressful situations with a calm and positive demeanor.
- You consider yourself a “people person” and enjoy working with others, whether they be fellow employees, guests, or third party contractors.
- This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
Plus if…
- 2+ years or real estate experience
- 2+ years of hospitality experience
- 2+ years of customer service experience
- Worked in a startup environment where changes are always happening.
- You pride yourself on your communication and organizational skills.
Company Benefits
- Mileage Reimbursement
- Medical
- Dental
- Vision
- 401k + Company Match
- Generous Stock Option Plan
- Employee Assistance Program
- Flexible Time Off
- Flexible Work Schedule
- Cell phone reimbursement
- Home office stipend
- And more!