Network Operations Center Engineer level 2 with Cisco Voice

Synergy Business Consulting, Inc. • Full-time • Miami-Fort Lauderdale Area, US • $80k - $90k / year • 1w ago

NOC Engineer II will provide second level technical support and services and is responsible for analyzing, installing, configuring, maintaining and repairing network infrastructure and application components.

Responsibilities also entail support for IT Service Management technological equipment and software including but not limited to: workstations, servers, printers, and vendor specific hardware and software especially where related to network connectivity

Experience with Cisco Unified Communications Manager and related technologies versions 12 through 15
Experience with UCM servers, ESXi, Unity, UCCX, and related routers, switches and voice gateways.
Understanding of the key components, maintenance and upgrading.
Technical interviews will be scheduled with one of our existing voice specialists

Core Network Engineer Skills:

General: IOS layer, DHCP, DNS, TCP\IP, UDP, FTP, SFTP, ICMP
Routing: Routing protocols including Static, RIP, EIGRP
Switching: L2 switching, VLAN, VTP, RSTP, Port security
Wireless: Wireless Technologies
Firewal/Security: NAT, Access lists, Cisco ASDM, Fail over and Load balancing
VOICE: Call Manager Express
Maintenance: IOS upgrades

Core Systems Engineer Skills:
General: Windows, AD, DHCP, DNS,Office 365, Virtulaization, wireless, TCP\IP, IOS layer
Virtualization: Vmware (Preferred), Azure
Cloud Technologies: Azure, AWS
Operating Systems: Windows Server, IOS
Mail Technologies: Exchange, Office 365 (Including Teams)
Storage: Nimble, Dell EMC
Backups Technologies: Veeam, Rubrick, Azure backups, Carbonite, Datto

Education/Experience:

Bachelor’s degree or equivalent combination of education and experience in Information Technology, Computer Science or related field
5+ years of working knowledge and diagnosis skills of Hardware/Software such as: Laptops and Desktops Computer Networking, Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, Internet Protocols, Wireless Networking Protocols, Ticketing Systems, and VoIP Phone system. 5 years’ experience in a technical support role with troubleshooting and customer support skills.
4-5 years experience in a Network Operations center or equivalent role
Certifications: Network+, Security+, CCNA, Fortinet NSE 1-3, O365 Fundamentals, Azure Fundamentals, Vmware VCTA a plus
Excellent organizational and time management skills
Analytical, data driven problem solver