Customer Service Representative

Four Leaf Rover • Full-time • Remote (Greater Toronto Area, Canada, CA) • 4d ago

Four Leaf Rover is looking for outgoing, enthusiastic people who can make our customers SMILE.

Your cheerful demeanour and willingness to go the extra mile will help us deliver high value to our customers and prospective customers.

Your Customer Success duties, should you accept them, include:

Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS
Answer customer phone calls, emails, instant chats, social media queries and keep the conversation friendly, but focused and on-track
Some administrative duties

Skills and Requirements:

3 years experience in customer service
A bright, upbeat personality
Experience with email ticketing systems, such as Gorgias
Experience with Shopify
Comfortable working on a computer (Mac)
Comfortable providing phone support
Extremely organized
Have a synergistic approach to team
Takes personal pride in fast, efficient customer care
Ability to prioritize incoming tickets quickly and efficiently
Proven track record with solid response time and customer satisfaction rating
The ability to make every customer feel valued
The ability to track commonly asked questions and help create a knowledge base

If you love people, you're crazy about dogs and you thrive in a fun, caring environment with the goal of top-notch customer care ... a career with Four Leaf Rover is a great opportunity to develop and grow with a cutting-edge, fast-growing company.

Schedule:

8-hour shifts

Monday to Friday

+ Rotating Saturday Shift & Rotating Friday Off