Job Title: Customer Service Representative
Location: Irvine, CA 92618
Duration: 6 months
Contract Type: W2 only
Pay Rate: $22.31/Hour
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently. Responsibilities include managing remakes, handling phone calls, addressing warranty service tickets, and more.
Key Responsibilities
Customer Support:
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide clear and accurate information regarding products and services.
Remakes And Repairs
- Process and manage remake requests, ensuring timely communication with customers.
- Generate and track repair orders for faulty products, coordinating with relevant departments.
Warranty Service Management
- Handle warranty service tickets, assessing eligibility and processing claims.
- Communicate with customers about warranty terms and service options.
Communication
- Maintain effective communication with customers through voicemail and follow-up calls.
- Document customer interactions accurately in the system.
Shipping And Labels
- Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
- Coordinate with shipping departments to manage outgoing and incoming products.
Walk-In Appointments
- Schedule and manage walk-in appointments, providing customers with a welcoming experience.
- Assist in troubleshooting and resolving customer issues during visits.
Administrative Tasks
- Maintain organized records of customer interactions, service tickets, and orders.
- Collaborate with team members to streamline processes and improve service efficiency.
Additional Responsibilities
- Stay informed about product knowledge and company policies.
- Assist with training new team members as needed.
Required Skills
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in customer service or a related field preferred.
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and MS Office applications.
- Ability to manage multiple tasks and prioritize effectively.
- Problem-solving skills and a customer-oriented mindset.