Job Overview
Join our esteemed organization as a Remote Customer Service Representative, where your dedication to excellence in customer care will be valued. In this pivotal role, you will engage with clients, manage service requests, and facilitate payment processes, all while contributing to a team-oriented environment that champions professional growth.
Key Responsibilities
- Provide assistance to clients by addressing inquiries, resolving challenges, and conducting necessary research.
- Manage an array of billing requests, including modifications to accounts, payment processing, and refund inquiries.
- Process manual payments via checks or phone authorizations with precision.
- Respond to inquiries received through the company's website, ensuring prompt and accurate communication.
- Complete insurance verifications and follow up on outstanding items to maintain updated client accounts.
- Maintain comprehensive and precise records of all customer interactions and transactions.
Required Skills
- A minimum of 3 years in a customer service role, ideally within the insurance sector or call center environment.
- At least 1 year of accounting experience is advantageous.
- Bilingual skills, particularly in Spanish, are highly regarded.
- Proficiency in Microsoft Word and Excel is necessary.
- Exceptional written and verbal communication abilities.
- Strong attention to detail alongside the capability to manage a high-volume workload.
- Capacity to prioritize tasks and operate with limited supervision.
- Willingness to accommodate occasional overtime as needed.
Qualifications
- An Associate's degree in business or a related discipline is required.
Career Growth Opportunities
We are committed to nurturing talent and providing avenues for professional advancement. Join us and take the next step in your career while positively impacting customer satisfaction.
Compensation And Benefits
- We offer a competitive pay scale, with hourly rates ranging from \(18.16 to \)20.07 based on location, education, experience, and skills.
- This remote position requires reliable internet access.
- Available in select states: NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ, and NC. Please note that this role is not offered to residents of New York City.
- Visa sponsorship and relocation assistance are not available for this position.
Why Join Us?
Be part of a reputable team where your contributions are valued and your career aspirations can be fulfilled. With a competitive salary and excellent benefits, we are looking for dedicated individuals ready to make a difference in the lives of our customers.
Employment Type: Full-Time