Job Overview
Join our esteemed call center team as a Remote Customer Service Representative. We are seeking individuals with a minimum of 1+ years of experience in call center operations. This position is fully remote, based in Jacksonville, FL, and requires flexibility in scheduling, concluding no later than 10 PM Eastern Time on either a Sunday-Thursday or Tuesday-Saturday basis.
Key Responsibilities
- Accurately document customer interactions during calls.
- Deliver outstanding customer service and support throughout each engagement.
- Efficiently perform data entry tasks with precision.
- Maintain a professional and positive demeanor in all communications.
- Adhere to company protocols and practices for customer engagement.
Required Skills
- Proven experience in call center operations.
- Strong data entry skills with attention to detail.
- Proficiency in operating a Windows 10 PC.
- Excellent communication abilities, both verbal and written.
- Capability to work autonomously in a remote environment.
- Technical proficiency in utilizing USB headsets and customer service software.
Qualifications
- Minimum of 1+ years of experience in a call center or similar role.
- High school diploma or equivalent required.
- Ability to work a flexible schedule to meet business needs.
Career Growth Opportunities
While specific advancement paths are not outlined, experience acquired in this role can lead to diverse career opportunities within customer service and related fields.
Company Culture And Values
Our organization values adaptability and work-life balance, fostering a supportive environment for remote work. We emphasize collaboration and communication, contributing to a positive workplace culture.
Networking And Professional Opportunities
As part of our team, you will have the chance to build your professional network and enhance your skill set in a reputable organization known for excellence in customer service.
Compensation And Benefits
While specific salary information is not available, competitive compensation aligned with industry standards is anticipated based on the candidate’s experience.
Employment Type: Full-Time
