This is a remote position.
DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are currently reside in the US/Canada during their application process.
Salary: $62,000 - $72,000 per annum
Experience Required: Minimum 1 year of project experience
Responsibilities Include:
- Will be our Subject Matter Expert (SME), technical advisor, and product advocate across our products and services in support of sales efforts, including facilitating all technical evaluations and demos
- Experience working with a diverse portfolio of clients including SMB and enterprise
- Collaborate with the Account Executive team and potential clients to discover current systems/processes, system requirements, and potential gaps, pain points, and goals
- Create and conduct quality technical product presentations/demonstrations to prospects via telephone, web meetings, and occasionally face-to-face
- Collaborate with clients and Product and Engineering to assess integration needs and configurations
- Work closely with the Sales team to ensure timely feedback on sold accounts for ongoing management and retention
- Oversee Proof of Concept and evaluation support for enterprise accounts during pre-sales cycles and guide to successful customer conversion
- Establish appropriate support expectations and be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
- Establish and nurture strong relationships throughout the sales cycle
- Maintain sales demonstration database necessary
- Consistent use of CRM (Salesforce) to record sales activity and customer information
- Assist with in-house post-sale handoffs between Sales and Customer Success
Basic Qualifications:
- 1 year of relevant experience relating to Sales Engineering (or technical equivalent), Customer Success, or Consulting
- Extensive knowledge of business processes, field service management software, or the service industry is highly desired
- Software as a Service (SaaS) software delivery experience is highly desired
- Methodical approach to customer discovery and effectively identifying and documenting technical customer requirements and communicating to cross-functional teams across Product, Customer Success, and/or Engineering
- Ability to translate complex technological concepts into accurate and easy-to-understand language
- Familiarity with, and desire to continue learning about, API architecture and data integration, to support partner and channel integrations
- Comprehensive knowledge of computers, tablets, and various mobile devices (iOS and Android)
- Strong verbal, written, and interpersonal communication skills required
- Ability to quickly learn and adapt in a fast-paced, team-based environment
You’re a Great Fit if You’re Someone Who:
- Is a creative problem solver and an active listener
- Thrives in and takes initiative in a fast-paced, mature start-up environment, remaining at ease and calm with frequent pivots in priorities
- Is a self-starter with a competitive spirit and passion to excel
- Possesses excellent analytical and organization skills, the ability to meet deadlines, a sense of urgency, and attention to detail while seeing the big picture
- Has a passion for mentoring and encourages team growth by sharing your knowledge, skills, best practices, etc.
- Values winning and losing together as a collective team with a focus on serving our customers
- Brings an “owner” mentality and is a natural leader who can bring together cross-functional stakeholders to reach a consensus.
