Overview
Do you enjoy helping others, troubleshooting and keep proccesses in place? Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family-owned and operatred company that has continued growth since 1918, is hiring for an IT Helpdesk Suppport team member.
Benefits
Responsibilities
- 401(k) match
- Dental Insurance
- Employee Discounts
- Flexible Spending Account
- Health Insurance
- Paid Time Off
- Referral Program
- Vision Insurance
- Career growth opportunities
- Access to fitness centers and pools
- College Savings Plan
- Life Insurance
- Disability Insurance
- Employee Assistance Program
Responsibilities
- Provides Tier 1 and 2 desktop support.
- Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).
- Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.
- Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.
- Assists with minor projects at a local operational level.
- Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.
- Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.
- Suggests additional technologies and customizations to the Company's software systems to enhance business operations.
- Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).
- Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.
Qualifications
Experience
- A minimum of two to three years of job-related experience is required.
- Experience with Microsoft Intune and Microsoft Entra ID.
Education Level
- A minimum of a High School Diploma or equivalent is required.
Preferred Skills
- MS Office 365 Suite
- Azure
- Windows Servers
- Active directory
- Intune - Basic
- SharePoint/One Drive
- Cisco Meraki
- Ticketing System
- Desktop Support
Certifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation.
Network, PC hardware and software certifications (A+, N+) are preferred.
Work Conditions
Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.