**Insight Global is hiring on behalf of one of our largest clients within the healthcare industry!**
**This position requires working a mandatory 3 weeks onsite in Cypress, CA for training, then it will transition to be fully remote after that!**
Job Description:
Title: Call Center Representative
Type: Onsite in Cypress, CA for 3 weeks, then fully remote moving forward
Duration: 4-month contract to hire
Required Skills and Experience:
- High School Diploma / GED (or higher)
- Experience working in customer service-related roles or new graduate
- Ability to work any full – time 8-hour shift schedule between the hours of 7:00 AM – 7:30 PM PST
Nice to Have Skills and Experience:
- 2+ years of work / volunteer experience OR Associate’s Degree (or higher) with 1+ years of work / volunteer experience OR Bachelor’s Degree (or higher) with 6+ months of work / volunteer experience
Day to Day Overview:
We are looking for a highly motivated and customer-focused Customer Service Representative to join our team. The successful candidate will have excellent communication and interpersonal skills and be able to maintain a calm and professional demeanor under pressure. In this role, you will be responsible for answering incoming calls from customers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. You will also work to resolve customer issues quickly and efficiently. If you are a professional and customer-focused individual with a strong work ethic, we encourage you to apply.
Responsibilities:
- Taking inbound calls from consumers (40-60/day)
- Handling and researching issues over the phone
- Utilizing the computer database to verify and document information
Compensation:
$20/hr to $25/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.