Position Overview
The Embroidery Fulfillment Coordinator is responsible for managing and streamlining the embroidery process to ensure a seamless customer experience. This role involves coordinating the entire embroidery order lifecycle, from design approval to delivery, ensuring that customer expectations are met or exceeded. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively across departments to enhance our embroidery services.
Duties and Responsibilities
Order Management: Oversee and manage the embroidery order process, including order intake, design approval, production scheduling, and customer expectations.Customer Coordination: Serve as the primary point of contact for customers regarding embroidery orders, providing updates, addressing concerns, and ensuring a positive experience.Design and Quality Control: Collaborate with the design team to ensure accurate digitization and production of embroidery designs, maintaining high-quality standards and consistency across orders.Vendor Liaison: Work closely with external vendors and internal production teams to ensure timely and accurate fulfillment of embroidery orders.Inventory Management: Monitor and manage embroidery supplies and inventory, placing orders as needed to avoid production delays.Process Improvement: Identify opportunities to streamline the embroidery fulfillment process, implementing best practices to enhance efficiency and customer satisfaction.Documentation and Reporting: Maintain detailed records of embroidery orders, customer interactions, and production schedules. Generate reports to track order status and identify areas for improvement.Issue Resolution: Proactively address and resolve any issues that arise during the embroidery process, communicating effectively with customers and internal teams to ensure a satisfactory outcome.
Contributions and KPIs
- Ensure all embroidery orders are processed accurately and delivered on time, minimizing errors and delays.
- Implement proactive communication strategies to keep customers informed throughout the order process, leading to a positive customer experience.
- Monitor and manage inventory levels of embroidery supplies, ensuring optimal stock levels to prevent production delays.
- Resolve customer issues or order discrepancies within 24-48 hours.
Minimum Qualifications
- Proven experience in embroidery production, order fulfillment, or a related field.
- Strong organizational and project management skills.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Detail-oriented with a commitment to maintaining high-quality standards.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in relevant software and tools (e.g., embroidery software, order management systems).
- Knowledge of embroidery techniques, materials, and equipment is a plus.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- This position is in our offices in California.
- Hours for this position are 9am-5pm PT.
Travel 0-5%.
