Are you eager to dive into the dynamic field of AI? At Calabrio Inc, we're opening doors for someone passionate about conversational AI to gain real industry experience. This role is perfect for those looking to make their mark in this emerging space. As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot solutions for our enterprise clients.
We believe in hiring for attitude, skills, and potential. We offer autonomy and flexibility for you to be excellent at delivering value and hitting goals. If you’re an entrepreneurial and results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working alongside us.
Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.
* Candidate must be located in Greater Toronto Area
The Conversational AI Consultant role is an exciting blend of three key areas: Conversational Data Analyst, Bot Practitioner and Data Configuration Consultant. You'll be managing bots, enhancing customer experiences, and leveraging analytics to propel our solutions forward.
Conversational Data Analyst
- Analyze performance data to identify improvement opportunities.
- Use our standardized reports to effectively present and communicate insights and forecast recommendations.
- Adept at using analytical tools for data-driven decision-making.
Bot Practitioner
- Design, build, train, and test on a variety of VA platforms.
- Develop, deliver and optimize smart conversational experiences with a data driven mindset.
- Troubleshoot and collaborate to resolve issues.
- Create and implement automated test cases to validate your solution.
- Excellent communication and presentation skills for client interactions.
Data Configuration Specialist
- Set up, validate and manage client data within our analytics product.
- Establish and configure key performance indicators and alert thresholds.
- Ensure data accuracy and relevance for client needs.
Key Responsibilities
- Design and deploy engaging conversational flows.
- Analyze client conversation logs for actionable insights.
- Create and execute robust test plans.
- Identify and resolve issues during testing and client acceptance.
- Implement best practices in conversational AI design.
- Generate insightful reports from analytics tools.
- Deliver insightful business reports based on analytics tools.
- Find insights and create performance reports using our analytics tools.
- Develop product expertise in Calabrio Inc. offerings.
- Master third-party bot platforms for client-specific solutions.
- Apply Calabrio Inc. best practices in client projects.
- Become a subject matter expert in conversational AI technologies.
- Continuously learn and adapt to evolving AI trends.
- Guide clients with informed product knowledge.
Requirements
- University degree (any discipline, STEM preferred).
- Analytical thinker with excellent problem-solving skills.
- Strong storytelling and presentation skills.
- Proficient in Excel/Google Sheets and Powerpoint/Google Sheets.
- Passionate about delivering outstanding results.
- High attention to detail.
- Good communication and team collaboration skills.
Nice to Have
- Experience with chat or voice bot solutions.
- Familiarity with platforms like Google DialogFlow, Microsoft PVA, Amazon Lex, IBM Watson, Kore XO, Salesforce Einstein.
- Familiarity with programming and query languages such as Python and SQL.
- Experience with the software development life cycle (SDLC).
- Working knowledge of French.
Why Calabrio?
Join us for a chance to grow, learn, and be part of a team dedicated to excellence in a rapidly evolving AI landscape. At Calabrio Inc, we value attitude, skills, and potential. We offer a culture of autonomy and flexibility, encouraging innovation and personal growth. If you're ready to take on the exciting world of conversational AI, we're ready to welcome you!
