As part of its 2024-2027 strategic plan, PHP is committing to create inclusive spaces, both online
and in-person, where parents can come together, forming strong connections and offering mutual
support. Our collaborative efforts with diverse community groups will amplify social
connections and opportunities for parents of individuals with disabilities, fortifying existing
bonds and cultivating new ones, in order to enhance wellbeing for the entire family while helping
them build support systems.
PHP is seeking a passionate and dynamic individual fluent in both English and Spanish to join
our team to lead this initiative as the Manager of Community Engagement. The Community
Engagement Manager will play a pivotal role in fostering a vibrant and supportive community
for parents and caregivers of children with disabilities. This position requires a strong
commitment to our mission, excellent communication skills, and the ability to cultivate
meaningful relationships with our diverse community members with an emphasis on maintaining
contact with caregivers and community groups in support of families with children and adults
with disabilities. This role is also responsible for attracting new partners and increasing
engagement with existing partners through regular communications, and developing and
executing on a series of community events which bring parents and caregivers together. The
Manager of Community Engagement will also oversee PHP’s Outreach efforts and assist PHP's Advocacy Manager with PHP's work to empower parents of young and adult children with disabilities to create change in their schools and service systems through community leadership. This position reports to
PHP”s Chief Development Officer and will work closely with PHP’s Program and Marketing and Advocacy
teams.
This is a professional opportunity to work in community engagement with families, volunteers
and other community organizations. The incumbent will dialogue with the public on key issues
affecting children and families with disabilities through community engagement efforts to increase PHP’s understanding, and ability, to meet these needs.
SPECIFIC RESPONSIBILITIES:
1. Community Building and Engagement Strategy: Develop and implement a
comprehensive community engagement strategic plan to foster strong relationships and
mutual support among parents. Collaborate with PHP volunteers and staff to create new
online and in-person opportunities for parents to connect and engage.
2. Partnership and Collaboration: Collaborate with various community groups and
partner organizations to enhance social connections and opportunities for parents of
individuals with disabilities. Identify opportunities for collaboration and partnership to
expand the reach and impact of PHP's community engagement initiatives.
3. Event Planning and Execution: Plan and coordinate a diverse range of community
engagement events, including workshops, support groups, and social gatherings. Ensure
events are accessible, inclusive, and responsive to the diverse needs of our parent
community.
4.Online Engagement Strategies: Explore and implement new online engagement
strategies, such as special interest groups, WhatsApp groups, and other Web 2.0
platforms. Work closely with PHP program managers and staff to integrate community
engagement add-ons into online education events and webinars.
5. Advocacy: Assist PHP's Advocacy Manager in empowering and mobilizing parents in their
efforts to promote system change for individuals with disabilities.
6.Research and Analysis: Conduct intentional studies, focus groups, and surveys to
understand the needs, barriers, and preferences of our parent community. Analyze data to
identify trends, insights, and opportunities for improvement in community engagement
efforts.
7. Communication and Promotion: Develop strategies to promote community
engagement opportunities through newsletters, website promotions, social media
channels, and other communication channels. Work with PHP’s Marketing Manager to
implement strategies. Ensure PHP's community engagement initiatives are effectively
communicated and accessible to all members of the caregiver community.
8. Measurement and Evaluation: Establish key performance indicators (KPIs) and metrics
to measure the success of community engagement efforts. Track progress, evaluate
outcomes, and iterate on strategies based on insights and feedback from the parent
community.
9. Outreach: Develop and execute on culturally competent communications & outreach
plans for the Spanish and Vietnamese speaking communities
10. Volunteers: work closely with PHP’s Volunteer Coordinator to maximize contributions
of agency volunteers involved in community engagement and outreach.
11. Supervisory Responsibilities: Lead and manage your team: Vietnamese Outreach
Specialist and dotted line to Spanish Outreach Specialist. Lead by example with
professionalism, kindness, and a fierce drive to advance PHP’s mission.
Perform other duties as required. This job description is not designed to cover or contain an
all-inclusive listing of activities, duties or responsibilities that are required of the position.
Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS:
1. A passion for families with children with disabilities.
2. Excellent written and oral communication skills in English and Spanish required with the
ability to engage and inspire diverse audiences.
3. Minimum of 5 years of experience in community engagement, program management, or
related roles, preferably in the non-profit sector.
4. Strong leadership and project management skills, with the ability to effectively
coordinate and collaborate with volunteers, staff, and external partners.
5. Knowledge of online community platforms, social media channels, and digital
engagement tools.
6. Commitment to diversity, equity, and inclusion, with a passion for creating inclusive and
accessible spaces for all members of the parent community.
7. Demonstrated cultural competency in serving low income, underserved areas in Santa
Clara County
8. Ability to represent PHP at high profile events and develop/maintain relationships
with other community organizations.
9. Skilled in the use of Google Suites, Excel, QuickBooks, Salesforce or other CRM and
other programs.
PHYSICAL REQUIREMENTS
Candidates should be able to use a computer, keyboard, mouse, and other office equipment
comfortably and efficiently.
Visual Requirements: This position requires the candidate to have close visual acuity to perform
an activity such as: preparing and analyzing data and figures; viewing a computer terminal;
extensive reading, review of marketing materials and website.
Occasional Mobility: While the job is primarily sedentary, candidates should be capable of
occasional movement within the office environment for access to others, supplies or equipment.
Verbal Communication: This position requires frequent communication, both in person and over
the phone or via video conferencing. Requires the ability to clearly and effectively communicate
information and ideas so others will understand.
Travel: Must be able to travel as needed, primarily in Santa Clara County.
ADDITIONAL INFORMATION:
This is not a 100% remote position; in-person interaction with the PHP team, community
agencies, and/or attendance at in-person trainings and community events is required. Required to
be on camera for meetings which may be recorded. Maintaining a meaningfully significant
in-office presence at PHP’s main office in San Jose will be expected and work from home hours
will be determined by the supervisor based on organizational needs. Ability to work some
weekends and evenings is required. This is a 32 to 40 hour per week position.
Salary range at 40 hours is $68,640-$74,880/year. ($33-$36 hour) Parents Helping Parents offers benefits to
employees working 20 or more hours per week. Benefits include medical/dental/vision,
medical/dependent care FSA, 401K retirement plan, life insurance, vacation time, paid holidays,
sick time, and more.
