About Us
CertainPath is an industry-leading membership-based organization specializing in the coaching and development of construction companies throughout North America. We empower individuals and organizations to achieve their full potential using our innovative platform and proven systems and processes. For 25 years, CertainPath has been the beacon for contractors aiming to realize their professional dreams and personal goals. Watch some of our success stories for yourself:
https://mycertainpath.com/resources/success-stories/
Description Of Our Client Service Specialist
As a Client Service Specialist, you’ll be the go-to point of contact for our clients, managing their inquiries and requests across various platforms. This role is perfect for someone who thrives in customer service, enjoys building strong relationships, and excels in project management. Your ability to communicate effectively, solve problems, and offer creative solutions will be key to retaining satisfied customers.
If you’re detail-oriented, organized, and ready to collaborate with both clients and internal teams, we’d love to hear from you! Let’s talk!
Perks For Our Client Service Specialist
- Flexibility! 3-Day Hybrid Schedule Ensures Healthy Work-Life Balance
- Competitive Earning Potential! Guaranteed Total Compensation Range is $65,000 - $70,000
- Exceptional Benefits! Medical, Dental, and Vision Plans with HSA or FSA Options, Company-Paid Life Insurance, Short-Term Disability and Long-Term Disability, 401k With Company Match, Complimentary Financial Advisory Services, Progressive PTO Available to Use Beginning Your First Day!
- Great Company Culture! Fun, People-Centric Team in Your Corner!
Preferred Skills And Qualifications Of Our Client Service Specialist
- 2+ years of account management or client relations experience
- Knowledge of data analytics and visualization tools and basic marketing principles
- Strong Communication Skills: Solid ability to communicate clearly and effectively with customers and team members across various channels, both verbally and in writing.
- Customer-Focused Approach: Demonstrated commitment to providing excellent customer service, with the ability to build and maintain positive long-lasting customer relationships.
- Problem-Solving Skills: Good aptitude for identifying common customer issues, analyzing potential solutions, and resolving standard customer queries effectively.
- Project Management Abilities: Basic skills in managing multiple projects simultaneously, including the ability to set priorities, meet deadlines, and coordinate with team members.
- Data Interpretation and Analysis: Basic proficiency in understanding and interpreting customer data using the MEER Storytelling Tool to provide helpful feedback and suggestions.
- Software Proficiency: Proficiency in Microsoft 365, Salesforce, Asana, and Zoom is preferred, with the ability to use these tools effectively in daily tasks.
- Attention to Detail: Good attention to detail, ensuring accuracy in customer communication, data entry, and basic project management tasks.
Travel Requirements For Our Client Service Specialist
- Infrequent travel may be required, up to 10% to attend our semi-annual company conference.